What are the responsibilities and job description for the Hotel Front Desk Clerk - 2nd Shift position at The Hudson Inn LLC?
Job Overview
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. This role is essential in providing exceptional customer service and ensuring a smooth check-in and check-out process for our guests. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle various front desk operations efficiently.
Duties
- Greet guests warmly upon arrival and assist with check-in and check-out procedures.
- Manage reservations, including modifications and cancellations, using hotel management software.
- Provide information about hotel amenities, services, and local attractions to enhance guest experience.
- Handle guest inquiries and complaints promptly, ensuring high levels of guest satisfaction.
- Conduct night audits as required, balancing accounts and preparing reports for management.
- Maintain accurate records of guest information, billing details, and room assignments.
- Operate phone systems professionally, managing incoming calls and directing them appropriately.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Uphold hotel policies regarding safety, security, and confidentiality.
Qualifications
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Strong interpersonal skills with a focus on guest relations and customer satisfaction.
- Proficiency in phone etiquette and effective communication skills.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Bilingual candidates are highly desirable to assist diverse clientele.
- Familiarity with resort operations or hotel management software is a plus.
- A keen attention to detail and the ability to multitask in a fast-paced environment.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Part-time
Pay: From $14.00 per hour
Expected hours: 16 – 32 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Holidays
Ability to Commute:
- Morris, MN 56267 (Required)
Ability to Relocate:
- Morris, MN 56267: Relocate before starting work (Required)
Work Location: In person
Salary : $14