What are the responsibilities and job description for the Service Operations Lead position at The ICEE Company?
Job Overview
The Field Operations Manager is responsible for overseeing the daily operations and team leadership in the service center.
The successful candidate will have at least 5 years' experience working as a Service Technician or a similar role.
- The ideal candidate will be self-motivated, able to problem solve, detail-oriented, and able to stay on task.
- Excellent communication skills are essential to manage and motivate team members with authority and empathy.
The Field Operations Manager assumes a leadership role focused on fostering a collaborative and high-performing field operations team.
The responsibilities of this role include:
- Overseeing the daily operations and team leadership in the service center.
- Ensuring that KPIs for the service center are consistently met.
- Establishing action plans for areas of opportunity and providing timely coaching to the supervisor (s) and field team members, as appropriate.
- Leading the Field Service Supervisor (if applicable) and providing timely coaching, development, and feedback.
The ideal candidate will have strong mechanical aptitude and current service skills, as well as excellent organizational and time management skills.
Education and Experience
To perform this job successfully, the Field Operations Manager must meet the following education and experience requirements:
- At least 5 years' experience working as a Service Technician or a similar role.
- Technical or Vocational School Background or related field a plus or otherwise promoted through ICEE.
Travel Requirements
This role requires availability to travel, including overnight stays as required.
