Quality Specialist

At Imagine we go beyond print to help our clients deliver game-changing visual communications from concept to delivery that set the standard for our industry. The first step in this process is hiring great employees! Our innovative teams are the most committed, highly experienced artisans in the business. We are committed to delivering high-quality marketing solutions, in every environment and campaign, helping our clients capture the heart, minds, and loyalty of their customers. For more than 30 years, The Imagine Group has established itself as one of the most influential and innovative visual communications companies in the industry. Join us and let’s Imagine a better way together.

Position Summary:

This position requires the individual to be in touch with all levels of management in all departments and provide support in the roll-out of different QA and CI initiatives. Incumbents must be highly organized, self-motivated and a problem solver with critical judgement.

Essential Functions and Responsibilities:

• Oversee the implementation of policies, operating procedures, quality systems and programs related to quality and continuous improvement. 
• Consistently promote a safe work environment by contributing to safety teams and facilitating safety documentation 
• Reduce cost to serve by utilizing lean and other continuous improvement tools. 
• Facilitate investigations into customer complaints or spoilage and initiate/finalize corrective action reports, as necessary. 
• Evaluate the effectiveness of corrective action solutions. 
• Audit and review process compliance in production. 
• Facilitate effective cross-department communication to resolve internal, third party/customer and regulatory audit findings. 
• Maintain Quality Management System, write new QMS procedures/processes; audit quality process for adherence to QMS. 
• Determine most cost-effective rework solutions and document rework activity in appropriate tracking databases. 
• Assist in ISO 9001 internal and external audits. 
• Facilitate ICAM, iQuote, & Dozuki rollouts 
• Collaborate with other facilities to ensure improved quality and efficiency across sites. 
• Conduct Waste Watch audits to reduce planned process waste. 
• Help develop plan vs actual metrics for production and other areas. 
• Assist in creating meaningful metrics, pulling metrics for analysis, and compiling presentations. 
• Work with department leaders to collaboratively identify process improvement opportunities through quantitative and qualitative data analysis. 
• Identify process metrics and produce reports on the impact of improvement efforts. 
• Initially (and until ERP project has been rolled out and past the troubleshooting stages) 50% of time will remain dedicated to ERP implementation and support.
• Other duties as assigned. 

Mandatory Qualifications: 

•  1-3 years CI or QA experience in manufacturing environment. 

Preferred Qualifications:  

• Certified Safety Professional or Continuous Improvement will be helpful.  
• 5-7 years CI or QA experience in manufacturing environment.  

Knowledge and Skills:

• Strong verbal and written communication skills is mandatory.  
• Able to read and interpret written specifications and maintain documentation required internally and by the customer.  
• The ability to perform and understand product basic testing procedures and test equipment.  
• Must be self-motivated and the ability to prioritize tasks.  
• Must work well in a team and the ability to perform with little supervision.   
• Must follow and support all quality, management and corporate policies and instructions.  
• Microsoft Office suite of products experience is required.  

Physical Requirements: 

• Occasional walking
• Manual dexterity for repetitive work
• Frequent Sitting for prolonged periods of time
• Travel: N/A
• Chemicals: N/A
• Ability to lift, push and pull: N/A

The national pay range for this role is $xx - $xx per year. The pay range may be slightly lower or higher based on the geographic location. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. Imagine offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, caregiver leave, adoption assistance, and employer/partner discounts.

Imagine is an equal opportunity employer and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Diversity and Inclusion are not just a checked box, it is a critical part of our commitment to deliver innovative solutions to our clients and provide a great place to work for our entire Imagine family. We are focused on building a diverse and inclusive workforce. If you are excited about this role but do not meet 100% of the qualifications listed above, we encourage you to apply.