What are the responsibilities and job description for the AMI EPRS Operations - Field Service Engineer III position at The Innovation Institute?
About American Medical Imaging
American Medical Imaging (AMI) is one of the premier providers of imaging solutions across the spectrum of sales, repair, and maintenance, in healthcare facilities nationwide.
AMI offers independent, full-service imaging services and equipment in intra-state regions across the continental United States, with expertise in all major modalities of OEM medical imaging systems, including CT, MRI, PET, PET / CT, and SPECT.
Job Summary
The Field Service Engineer 3 / Field Service Manager at American Medical Imaging (AMI) is a senior-level role open to experienced engineers or those with leadership capabilities, focusing on providing high-level technical support, troubleshooting, and maintenance services for advanced X-ray equipment. In this role, you'll not only ensure optimal performance of X-ray systems but also play a leadership role in guiding team members, implementing best practices, and supporting continuous improvement.
We seek a skilled and experienced professional specializing in the repair, maintenance, and calibration of X-ray systems, with strong technical expertise and a thorough understanding of diagnostic imaging equipment. Candidates who bring managerial experience and an aptitude for mentoring or leading a team are highly encouraged to apply. OEM training and certifications from major manufacturers (such as GE, Canon, Carestream, or Philips) are highly desirable.
Essential Duties & Responsibilities
- Lead complex installations, advanced troubleshooting, and comprehensive repairs on specialized X-ray equipment.
- Perform regular maintenance and calibration to ensure optimal system performance, minimizing client downtime.
- Serve as a subject matter expert in X-ray technology, providing guidance and mentorship to other engineers and fostering technical growth within the team.
- Manage and coordinate field service operations, including work scheduling, quality control, and performance metrics (if in a managerial role).
- Develop and deliver specialized training programs for both internal staff and customers, ensuring high standards of service.
- Collaborate with engineering and product development teams to contribute to new product innovations and improve existing technologies.
- Proactively identify and implement service process improvements, enhancing service delivery and equipment reliability.
- Support sales and marketing teams with technical insights and consultation, contributing to customer satisfaction and business development.
- Maintain a customer-focused approach, consistently delivering high-quality service and ensuring client satisfaction.
Qualifications Required
Why Join AMI?
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Salary : $80,000 - $110,000