What are the responsibilities and job description for the Coordinated Transportation Specialist position at The Institute for Human Services, Inc.?
Reporting Relationship: Reports directly to the Coordinated Transportation Manager
Salary: $15.50 - $16.50 hourly based on experience
General Summary of Duties: This is a full-time, paid position for the Institute for Human Services, Inc. (IHS), a nonprofit organization located in Bath, NY. The Coordinated Transportation Specialist will provide transportation scheduling for Steuben County Office for the Aging, Non-Emergency Medical Travel, Department of Social Services and other individuals in need of transportation.
Essential Duties and Responsibilities:
- Answer phones in IHS Coordinated Transportation office
- Refer the requester to the appropriate transportation resource best able to handle the transportation
- Assess needs and match up requests for rides with the respective volunteer driver
- Schedule client transportation appointments through the IHS scheduling software
- Review monthly mileage vouchers
- Non-Emergency Medicaid billing through epaces
- Perform general office duties, record keeping and other clerical duties as necessary
- Maintain client confidentiality while working to effectively meet their needs
- Perform other duties as assigned
Required Knowledge and Skills: Excellent customer service and communication skills, strong organizational skills and ability to work in a multi- tasking environment, professionalism, sensitivity, and attention to detail and quality, ability to follow specific protocols and procedures, skill in identifying and resolving problems, knowledge of computer systems, internet and software applications, skills in exercising judgment, discretion and decision-making, ability to work collaboratively as a member of a team, and geographic knowledge of Steuben County and surrounding Counties.
Qualifications: High school diploma, associate degree preferred and experience in transportation service, scheduling, data entry, and support.
Additional Requirements: Work schedule is 8:00am - 4:00pm (37.5 hours/week).
Benefits: Person centered culture, 100% employer sponsored single health, dental, and life insurance plan or 40% health reimbursement for those covered under an alternate health plan, 401k match and profit sharing, 12 paid holidays, sick, personal, and vacation time off, hybrid schedule considered after six months of employment.
To Apply: Please submit a cover letter and resume to careers@ihsnet.org by October 31, 2024.
Salary : $16 - $17
