What are the responsibilities and job description for the Reservationist/Group Sales Coordinator position at The Interlaken Inn?
Overview
We are seeking a motivated and detail-oriented Receptionist/Group Sales Coordinator to join our dynamic team in the hospitality industry. The ideal candidate will play a crucial role in supporting the sales team and enhancing customer satisfaction by providing exceptional service. This position requires strong organizational skills, excellent communication abilities, and a passion for delivering outstanding guest experiences in a hotel or resort setting.
Duties
- Assist in answering the telephone, making reservations and maintaining relationships with existing customers.
- Coordinate sales activities, including preparing proposals, contracts, and presentations for potential clients.
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Support front desk operations during peak times, ensuring smooth check-in and check-out processes.
- Maintain accurate records of sales activities, client interactions, and follow-up communications.
- Collaborate with various departments to ensure seamless service delivery to guests.
- Conduct market research to identify new business opportunities and trends within the hospitality sector.
- Assist with night audit tasks as needed, ensuring accurate financial reporting and guest account management.
Requirements
- Previous experience in hotel or a related field is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Excellent phone etiquette and communication skills, both verbal and written.
- Ability to work effectively in a fast-paced environment while maintaining attention to detail.
- Multilingual abilities are a plus, enhancing communication with diverse clientele.
- Familiarity with front desk operations and guest services is highly desirable.
- Proficient in using hotel management software and Microsoft Office.
- A proactive approach to problem-solving and the ability to work collaboratively within a team.
If you are passionate about hospitality and eager to contribute to our team's success as a Reservationist/Group Sales Coordinator, we encourage you to apply.
Job Type: Full-time
Pay: $16.50 - $18.00 per hour
Expected hours: 30 – 40 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
Work Location: In person
Salary : $17 - $18