Reservationist

Reservationist

Department: Registration

Reports to: Registration Manager

Classification: Nonexempt

JOB DESCRIPTION

Summary

A Reservationist works in a fast-paced environment, answering phones and selling various programs/workshops for Omega’s Rhinebeck campus and off-site locations, while focusing on customer service and supporting Omega’s mission and values.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answer and complete calls in a timely fashion, without sacrificing customer service
• Provide accurate information about Omega, our courses and facilities, in a positive and courteous manner
• Register program participants in courses, housing and transportation accurately, meeting special needs when possible
• Use independent discretion on a daily basis to make customer service decisions, including exceptions to balance due dates
• Proof set-up and website information
• Make discretionary decisions on cancel policy
• Reconcile financials at the end of the day
• Provide continuing customer service while program participants are on campus
• Maintain information and workstations efficiently
• Other job responsibilities as deemed necessary by supervisor

Supervisory Responsibility

This position has no supervisory responsibilities

Physical Requirements

• Ability to frequently move items that weigh 20 pounds for various needs.
• Ability to remain in a stationary position 50% of the time.
• Ability to traverse a hilly campus in diverse weather conditions.
• Ability to position self to perform diverse job tasks as necessary.
• Ability to communicate information and ideas so others will understand, and ability to exchange accurate information in these situations.
• Ability to observe details at close range.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Omega complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable New York State or local laws. Consistent with those requirements, Omega will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to satisfactorily perform the essential functions of the job, unless doing so would create an undue hardship.

Omega Institute for Holistic Studies, Inc. (“Omega”) is an equal opportunity employer and complies with all applicable federal, New York State, and local laws. We celebrate diversity and are committed to creating an inclusive environment for all. As a community of learners, we are committed to putting our organizational aspirations into practice, as outlined in our Justice Equity Diversity Inclusion (JEDI) Statement.

Omega strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of actual or perceived race; color; creed; age; religion; national origin; citizenship status; sex (including pregnancy, childbirth, and related medical conditions); gender (including gender identity); sexual orientation; disability; marital status; partnership status; familial status; status as a victim of domestic violence, stalking, or sex offenses; genetic predisposition; veteran’s status; military status; or any other basis protected under applicable federal, state, or local laws, regulations, or ordinances. All Omega employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

A cover letter is required, applications without a cover letter will not be considered:
After carefully reviewing the requirements below, qualified individuals are invited to apply. A resume and well-crafted cover letter should be attached that serves as an introduction and includes the following: