What are the responsibilities and job description for the Vendor Relations Specialist position at The Intersect Group?
The Merchant Onboarding Specialist is responsible for facilitating the integration of new Merchants into our delivery platform. This role involves guiding new partners through the onboarding process, ensuring a seamless transition, and providing continuous support to enhance their experience and success on our platform.
Requirements
Experienced working with 3rd party delivery platforms from a customer success / vendor onboarding perspective.
Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.
Bachelor degree required.
Ability to work on-site 5x a week.
Responsibilities
Educating and guiding new Merchants through the onboarding process, ensuring all necessary documentation and requirements are met.
Conduct virtual training sessions for partners to navigate and utilize our platform effectively.
Customize onboarding materials and sessions to meet the specific needs of partners in existing and new markets, considering regional preferences and regulations.
Build and strong, long-lasting relationships with Merchants, offering continuous support and guidance.
Maintain strong repertoire with merchant until transitioned to customer success.
Act as a liaison between Merchants and internal teams (e.g., technical support, marketing, operations) to resolve issues and facilitate collaboration.
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