Demo

Vendor Relations Specialist

The Intersect Group
Irving, TX Full Time
POSTED ON 4/13/2025
AVAILABLE BEFORE 5/12/2025

The Merchant Onboarding Specialist is responsible for facilitating the integration of new Merchants into our delivery platform. This role involves guiding new partners through the onboarding process, ensuring a seamless transition, and providing continuous support to enhance their experience and success on our platform.

Requirements

  • Experienced working with 3rd party delivery platforms from a customer success / vendor onboarding perspective.
  • Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.
  • Bachelor degree required.
  • Ability to work on-site 5x a week.

Responsibilities

  • Educating and guiding new Merchants through the onboarding process, ensuring all necessary documentation and requirements are met.
  • Conduct virtual training sessions for partners to navigate and utilize our platform effectively.
  • Customize onboarding materials and sessions to meet the specific needs of partners in existing and new markets, considering regional preferences and regulations.
  • Build and strong, long-lasting relationships with Merchants, offering continuous support and guidance.
  • Maintain strong repertoire with merchant until transitioned to customer success.
  • Act as a liaison between Merchants and internal teams (e.g., technical support, marketing, operations) to resolve issues and facilitate collaboration.
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