What are the responsibilities and job description for the Customer Service Representative- Remote position at The J.G. Wentworth Company?
Overview
Customer Service Representative
Schedule : Remote (TX & FL applicants only)
This position offers a fast-paced, high energy call center environment for those looking to make a positive impact on people's lives. Our Customer Service Representatives are the primary point of contact for clients enrolled in our debt resolution program. Throughout the process our clients have questions or problems that need quick, confident answers and solutions from an expert in the business. Every aspect of the position centers on providing a great customer experience and maintaining high levels of satisfaction and retention.
Responsibilities
- Work as part of the Client Services Team providing the highest level of customer service and deliver on retention goals.
- Ensure all client questions and concerns are resolved promptly, professionally and thoroughly.
- Build rapport and trust with clients through open and transparent communication via phone and email.
- Use our CRM to manage client accounts and document client discussions with detail and clarity.
- Assist with reviewing enrollment information to ensure the client's success in completing the program and other key retention activity throughout the program.
- Take and manage escalation calls with courtesy and professionalism.
- Work hand in hand with other supporting departments to ensure our client's success in the program.
Qualifications
The skills mentioned above only describe the essential job functions and are not intended to be a complete list of all duties and responsibilities. All job functions must be performed in accordance with The J.G. Wentworth Company policies and procedures.
Compensation : $35,000- 40,000 includes monthly bonus potential
Customer Service Representative Benefits :
Start building your career with J.G. Wentworth today!
J.G. Wentworth is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. J.G. Wentworth makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Salary : $35,000 - $40,000
