What are the responsibilities and job description for the Guest Services Associate position at The Jackson Southtown?
Job Summary
We are seeking a motivated and friendly Front Desk Agent to join our team for the summer seasonal position. The Front Desk Agent will be responsible in providing exceptional guest services at our hotel. The ideal candidate will have a passion for hospitality and a commitment to ensuring a positive experience for all guests. As the first point of contact, you will play a crucial role in creating a welcoming atmosphere and addressing guest needs efficiently.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process, ensuring accuracy and efficiency.
- Handle guest inquiries, requests, and complaints professionally, providing solutions as needed.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Process reservations and manage room assignments using the hotel management system.
- Conduct night audits as required, ensuring all financial transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold high standards of cleanliness and organization at the front desk area.
Qualifications
- Previous experience in hotel management or hospitality is preferred.
- Strong customer service skills with an emphasis on guest satisfaction.
- Excellent phone etiquette and communication skills, both verbal and written.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Multilingual abilities are a plus to cater to diverse guests.
- Familiarity with front desk operations and hospitality management software is advantageous.
- Strong attention to detail and problem-solving skills in a fast-paced environment.
Join our dedicated team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while developing your career in the hospitality industry!
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Expected hours: 35 – 45 per week
Schedule:
- Evening shift
- Morning shift
- Overnight shift
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Ability to Commute:
- Jackson, WY 83001 (Required)
Ability to Relocate:
- Jackson, WY 83001: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $23
