Head Housekeeper/Supervisor

The Head Housekeeper is responsible for overseeing the upkeep and overall aesthetic appeal of the assigned Hotel Building. This roll provides supervision and direction for all housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained.

Responsibilities:

• Responsible for maintaining a pristine level of cleanliness throughout the property.
• Quality control on supplies, linens, and labor.
• Monitors preventative maintenance requests and works closely with the maintenance department to ensure the highest condition level in all rooms.
• Creates and maintains a highly motivated and customer oriented team that exceeds the level of customer service set out.
• Manages, maintains, and controls housekeeping labor costs.
• Maintains a high level of communication with the General Manager and Operations Team.
• Inspects guest rooms, public areas, and pool after being cleaned to ensure quality standards.
• Runs room reports, verifies room status, determines discrepant rooms, prioritizes room cleaning, and updates status of departing guest rooms.
• Ensures all rooms are available for sale and all deficiencies are amended. Monitors out of order rooms to ensure issues are quickly and efficiently remedied.
• Acts as a liaison to coordinate the efforts of Housekeeping, Maintenance Team, Front Desk, and Laundry.
• Manages and monitors all guest request to ensure they are met, documented, and resolves issues with discrepant rooms with Guest Services.
• Oversees and properly track lost and found.
• Responsible for the strategic planning of the housekeeping department.
• Manages, hires, trains, schedules, and motivates, coaches, and performance of all housekeeping employees.
• Reports any maintenance problems, safety hazards, accidents, or injuries, and completes safety training and certifications.
• Ensures employees follow all company safety and security policies and procedures.
• Attends operations, staff, and resume meetings to ensure they proper communication levels between departments.
• Manages, organizes, and takes inventory of supply room closet.
• Manages, organizes, and takes inventory of housekeeping closets.
• Ensures office has guest supplies on hand or replenishes.

Minimum Qualifications

• Must be highly motivated and able to work independently
• Posses effective verbal and written communication skills
• Basic reading skills
• Must be organized and able to prioritize and multi-task
• Possess basic knowledge of workplace safety procedures

Benefits

• Paid time off
• Holiday pay
• Limited Housing

Job Type: Full-time

Benefits:

• Paid time off

Shift:

• Day shift

Work Location: In person

Job Type: Full-time

Pay: $20.00 - $28.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Morning shift

Experience:

• Head Housekeeping: 2 years (Required)

Language:

• Spanish (Preferred)
• English (Required)

Ability to Commute:

• Jackson, WY 83001 (Required)

Ability to Relocate:

• Jackson, WY 83001: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $28