What are the responsibilities and job description for the Bilingual Customer Service Representative position at The Jacobson Group?
Job Description
Job Description
Job Description :
The Customer Service Representative supports the contact center by assisting customers through inbound and outbound calls and emails. Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences.
Responsibilities :
- Provide superior customer experience via inbound telephone calls in a fast-paced, high-volume contact center environment.
- Assume ownership of customer requests and handle them efficiently, accurately and professionally.
- Quickly build rapport and respond to customers with compassion, exceeding expectations by providing respectful, accurate and timely service.
- Navigate multiple systems and applications to research, analyze and resolve inquiries.
- Maintain performance and quality standards.
- Analyze information to make informed decisions and solve problems, while ensuring a positive customer experience.
- Learn basic personal lines insurance principles.
- Collaborate with team members and business partners to enhance the customer experience.
- Work 40 hours per week on a scheduled shift between 7 : 00 a.m. and 8 : 00 p.m. CST; availability for overtime and weekends as needed.
- Assist with special requests and complete additional tasks and other projects assigned.
Requirements :
Pay Range :
The anticipated pay range for this role is $23-25 per hour.
We understand that salary is an important factor in a job search, and we encourage you to apply even if you feel that your desired compensation may fall outside of the listed range. The final pay for this position is determined based on several factors including but not limited to, relevant experience, skills and certifications, education and training, geographic location, market conditions, and internal equity.
We are committed to finding the right candidate for this role and are open to discussing how your unique qualifications align with our needs.
Benefits :
Our comprehensive benefits package includes :
Contact : Rebecca Sami
rsami@jacobsononline.com
Refer a Colleague :
Do you know someone who would be interested in this project? Submit your referral directly by emailing the Jacobson contact listed above or submitting them through this form. If your referral is hired for a contract assignment and meets all other eligibility criteria, you will receive a referral bonus!
Equal Opportunity Employer :
The Jacobson Group is committed to fostering an inclusive and equitable workplace that reflects the diverse communities we serve. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected characteristic as defined by applicable law. We believe that diversity of thought, background and experience strengthens our team and drives innovation. All employment decisions are based on qualifications, merit and business needs.
If you require a reasonable accommodation to complete the application process or participate in an interview, please contact us at HR@jacobsononline.com or 1 (800) 466- 1578 to make a request.
Salary : $23 - $25
