What are the responsibilities and job description for the Customer Service Representative position at The Jacobson Group?
- Temp-to-perm Opportunity!
- Hybrid Schedule- Must work 3 days a week in the office
- Monday through Friday schedule with a rotational work-from-home Saturday
- Hours of operation are 7:00 am to 7:00 pm
Summary:
If you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit for this opportunity! You'll be the first contact for our client's customers: answering billing questions, taking payments, assisting with portal login and navigation, and general inquiries.
Job Responsibilities:
- Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.
- Provide excellent customer service and accurate information via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment
- Assume ownership and accountability in handling customer requests in an efficient, accurate and professional manner
- Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
- Perform basic mathematic calculations, such as percentages, addition, division and subtraction calculations to respond to customer inquiries
- Effectively navigate multiple system applications to research, analyze and resolve requests, inquiries & concerns
- Maintain established levels of productivity, service, and quality standards
- Learn and comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures
- Complete additional tasks and other projects/duties as assigned
- Work overtime as needed
Skills:-
- Effective, strong, and service focused communication skills, both verbal and written
- Strong decision-making velocity in a fast-paced, high-volume phone contact center environment
- Proficient computer skills (keyboarding, login, web/cloud navigation), Microsoft 360 (Excel, Word, Outlook, Teams), multi-monitor usage and multi-tasking
- Demonstrate professionalism, personal accountability, reliability and taking personal pride in the handling of inquiries from our customers and agency partners
- Ability to manage competing demands, handle stressful situations, problem solving and strong decision velocity
Education/Experience
- Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus!
- Experience in a high-volume contact center with a strong focus on superior service is a plus!
- 1-2 years Customer Service experience
Salary : $20 - $22
