What are the responsibilities and job description for the Customer Service Product Rep position at The Job Center?
The Job Center is searching for Customer Service Reps in the Columbia, MO area!CS Rep I role is the first line of contact for AOB across all channels including but not limited to phone, email, web, social and chat. Candidates should have experience representing brands publicly, including on social media. They communicate clearly and concisely while being understand of our customer's needs. Candidates also demonstrate strong technical aptitude and the ability to understand, explain and troubleshoot our products with customers. Ideally, they are familiar with the outdoor industry and are users of our products.Compensation & Job Specs : Shift : 8am - 5pmPay : $15Essential Duties and Responsibilities :
- Providing a positive customer experience
- Gaining a working knowledge of products from assigned brands
- Responding to all customer inquiries (phone, mail, email, web, social and chat)
- Providing appropriate solutions, troubleshooting and alternatives including but not limited to warranty replacement, repair, and returns for customer inquiries and complaints
- Ensuring resolution and customer satisfaction in a timely manner
- Communicating clearly and concisely
- Representing our brands publicly with professionalism while following communication procedures, guidelines and policies
- Adaptability to a growing and evolving company
- Self-starter working both independently and as part of a team
- Managing web and warranty orders
- Providing ADA assistance as need to customers browsing our websites
- Other duties as assigned.
- Required Education : High School Diploma
- Post-high school education a plus
- Experience : Customer service related position having experience in a warranty / service department a plus
- Recommended Skill Proficiencies : Microsoft Suite (outlook, excel, teams), Salesforce Service and Commerce
Competencies and Skills :
to train and guide all employees toward the attainment of company goals in a team-oriented environment.
Physical Demands :
Have experience and ready to get started yet? Walk into our office M-Friday between 8am-4pm for walkin interview at 312 Nebraska Ave Columbia, MO! Bring a photo ID. Other ITAR regulated forms may be required.#TJCMO
Salary : $15
