Recruitment Coordinator - 117010

Requisition ID: 117010

Recruitment Coordinator

Founded in 1979, the Johns Hopkins Center for Talented Youth (CTY) is a center for innovation dedicated to advancing the field of gifted education through research on testing, programs, and other supports for advanced learners. On the premise that advanced learners come from every community and every demographic, we aim to understand and inform how these students need to be nurtured to achieve their full potential as learners and global citizens. CTY also runs in-person and online academic programs for bright learners in order to cultivate a community of advanced learners and connect students in and outside the classroom.

We are seeking a Recruitment Coordinator who will focus on identifying, supporting and fostering the enrollment of new students who will benefit from CTY’s Summer, Online and Family Academic program offerings. A successful Recruiter will accomplish this by measuring the impact of recruitment methodology, leveraging data to determine geographical focus, and building strong relationships with new and existing partners while maintaining compliance requirements. The role requires an ability to speak to external trends and factors affecting recruitment to inform internal decisions. Diligence in following up with schools and families, and tracking those activities systemically, is essential to the role.

Specific Duties And Responsibilities

• Independently manage an established geographic territory, including all recruiting and conversion activities.
• Recruit program applicants matching organizational fit, and qualifying standards.
• Provide proactive program advising and guidance, to potential and current program participants on process and available opportunities utilizing specific knowledge gained of those offerings.
• Manage and conduct calling campaigns to parents of identified students
• Build, maintain, and strengthen a support network of internal and external partners to assist in meeting assigned recruitment goals.
• Meet with school counselors and administrators to promote CTY Summer, Online and Family Academic programs within an assigned territory and as required to assist other recruiters.
• Research and resolve program enrollment challenges for parents, students, and school administrators by working both independently and with internal content matter experts utilizing specific knowledge gained of program eligibility, registration criteria, financial aid information, and deadlines.
• Serve as the first line of contact for incoming calls, voice mail, email, and written inquiries from parents, school counselors, GT coordinators, and outside partners to provide information on eligibility requirements, policies, procedures, and application status.
• Update all recruitment and prospect rosters as necessary, including working to maximize roster usage for school testing and presentation event.
• Monitor and report conversion rate for regions and provide analysis using market data and industry knowledge.
• Analyze trends in recruitment programs to inform strategies for program growth.
• Implement outgoing communications related to the application and enrollment process, as outlined by the Assistant Director and Director.
• Utilize information collection platforms to gather leads during information sessions and workshops
• Create, package, monitor, and distribute resource materials for student recruitment activities
• Update the customer relations management (CRM) system and database when communications are sent, including the organization of communications campaign implemented during key recruitment efforts.
• Coordinate travel to facilitate school visits, presentations, and targeted events and fairs; administer testing sessions, where applicable, for school, district, and community partners.
• Ensure information sharing is done within accordance to FERPA and organizational policy and done so only when covered by completed authorization and consent documentation.
• Ensure that responsibilities are performed in alignment with CTY mission statement and current organizational objectives
• Remain knowledgeable, current, and responsive to changes in office protocol and procedure
• Conducts special projects and other duties as assigned
  
  
  

Specific Physical Requirements

• Ability to sit in a normal seated position for extended periods of time.
• Dexterity of hands to operate a computer keyboard, mouse pad and other office machinery.
• The incumbent will be required to communicate regularly via telephone and face to face with internal and external customers and must be able to exchange accurate and timely information in these settings.
• Position also requires a degree of mobility common to working in an office environment; bending, kneeling or standing during events and presentations may be required.
  
  
  

Supervisory Responsibility

• This position has no supervisory responsibilities.
  
  
  

Special Knowledge, Skills, And Abilities

• Proficiency in recruitment and admission CRM solutions.
• Strong organizational skills and the ability to support multiple projects under potentially conflicting deadlines.
• Demonstrated ability to build relationships, motivate others and manage interpersonal situations. Demonstrated project management skills.
• Strong verbal, written, and interpersonal skills.
• University recruitment and admission travel experience.
• Intercultural communication and presentation skills.
• Must be able to work competently with Microsoft office 365 and other desktop applications.
• Admission database and software applications.
• Ability to use appropriate systems to provide analysis and metrics related to enrollment.
• Must be able to build and maintain the trust and confidence of school administration personnel, parents, students, and other constituents
• A collegial attitude, high energy, and a commitment to helping advanced learners achieve their full potential are essential
• Experience with student information systems, customer/constituent relationship management systems, and presentation/meeting platforms
• Excellent communication skills, including demonstrated skill in oral and written expression of information, ideas, and policies with ability to inspire an audience to action
• Demonstrated public speaking skills to present CTY at information sessions and open houses
• Demonstrate thorough understanding of audience needs and motivators.
• Able to work with diverse populations and has a proactive customer service orientation that anticipates customer needs.
  
  
  

Minimum Qualifications

• Bachelor's Degree.
• Three years' experience in education admissions, community development or diversity recruitment is required.
• Valid driver’s license and willingness to travel – available personal transportation is required.
  
  
  

Preferred Qualifications

• Ability to travel across the United States and select countries.
• Requires some evening coverage, occasional weekends, as well as flexible scheduling during peak recruitment times
  
  
  

Additional Information

• Applicants must be authorized to work in the US.
• All employees participating in or serving children in university programs must participate in mandatory Child Abuse Prevention online training on the appropriate conduct around children, protecting children from abuse and neglect, and reporting of known or suspected child abuse and neglect.
  
  
  

Classified Title: Outreach Coordinator

Job Posting Title (Working Title): Recruitment Coordinator

Role/Level/Range: ACRP/04/MD

Starting Salary Range: $55,800 - $97,600 Annually ($70,000 targeted; Commensurate with experience)

Employee group: Full Time

Schedule: M-F 8:30 am - 5:00 pm

Exempt Status: Exempt

Location: Hybrid/Mount Washington Campus

Department name: CTY Enrollment Management

Personnel area: Academic and Business Centers

Total Rewards

The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies

Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements

Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Hybrid: On-site 1-2 days a week