Office Manager - San Diego, CA

Job Purpose:

The Clinic Manager core purpose is to build, lead, and inspire a high-performing team to
execute The Joint’s service, quality, and operational standards, while consistently achieving all financial
targets for the clinic(s). Serving as the primary Wellness Coordinator, they will provide hands-on,
results-oriented leadership, overseeing all clinic operations, administration, staffing, and ensuring the
enforcement of best practices. The core focus of this full-time role is driving business growth, fostering
team development, and ensuring a consistently high-quality patient experience while meeting all
performance goals for the clinic(s).

Responsibilities:

You will oversee a variety of responsibilities, ranging from serving as the primary
Wellness Coordinator to managing the team, driving sales performance, providing training, and executing
operational tasks. These may include, but are not limited to:

• Serve as the first point of contact for emergency shift coverage when a Wellness Coordinator (WC) is unavailable due to illness, injury, or family emergencies.
• Manage the staff schedule and ensure coverage for time-off requests and emergencies by coordinating with available Wellness Coordinators and Doctors of Chiropractic (DC).
• Collaborate with the Clinic Director to recruit, interview, and hire new Wellness Coordinators and Doctors of Chiropractic.
• Lead new hire training, onboarding, credentialing and provide ongoing development to ensure all staff meet performance expectations.
• Perform all Wellness Coordinator duties while setting the example for best practices in sales, task completion, overcoming obstacles, and consistently leading in conversions with low attrition rates.
• Conduct monthly team development meetings and weekly 1:1 meetings with each staff member to implement additional training as needed.
• Conduct quarterly performance reviews and create individualized action plans to help each team member meet or exceed sales targets.
• Communicate and lead the execution of monthly sales and performance goals for the clinic, ensuring daily staff huddles are completed and reported back to you.
• Consistently evaluate performance metrics and reports, providing weekly updates to directors on whether KPIs and sales objectives are being met or exceeded.
• Oversee daily staff performance, offering feedback and hands-on training to staff. Ensure alignment with The Joint's Patient Experience Assessment evaluations.
• Optimize clinic software systems (Carbon/Advantage, Google Workspace, AXIS Reports, Learning Center, to improve task completion and performance reporting.
• Oversee clinic financial operations, including cash deposits, chargebacks, and performance report analysis.
• Ensure compliance with corporate policies and operational guidelines.
• Monitor and track completion of the WC and DC daily checklists. Delegate tasks and ensure staff contribute to the office's presentation and overall success by utilizing measurable goals or completion metrics.
• Contribute to clinic growth initiatives and oversee the implementation of new strategies to improve patient retention and overall clinic performance.

Requirements:

• At least 2 years of experience in business-to-consumer sales and/or managerial roles,with a proven record of exceeding targets.
• Experience in Front Desk Sales or previous Wellness Coordinator roles.
• Excellent communication skills and handling difficult conversations with diverse audiences.
• Strong interpersonal skills for building relationships and collaborating effectively.
• Proven leadership experience in mentoring and encouraging staff.
• Proven track record of high sales performance, particularly in the service industry, membership-based sales, and/or similar fields.
• Willing to work weekends and adjust schedule as required.
• Ability to work cross-functionally to achieve clinic goals.
• Strong sense of urgency to meet and exceed objectives.
• Excellent time management and prioritizing multiple tasks.
• Must have a personal smartphone for communication between 7 a.m. and 8 p.m.
• Available for on-call duties daily, except during approved time off.
• Passionate about promoting maintenance healthcare.
• Reliable vehicle and valid driver’s license required for travel.

Salary : $25 - $30