Director of Client Success

Location: Indianapolis, IN, USA

Salary: $90,000.00 USD Annually - $110,000.00 USD Annually

Description: Our client is currently seeking a Director of Client Success to join their team. If qualified and interested, please don't hesitate to apply. I look forward to connecting with you!

100% remote - can work anywhere in the US.

This Job Will Have The Following Responsibilities

• Manage Implementation specialists and technical support specialists – 2-3 direct reports.
• Train customers in using software to achieve their goals in an upbeat manner either remotely or on customer premises.
• Develop trusted, ongoing relationships with customers.
• Provide day-to-day first-line software support to customers in a professional and friendly manner.
• Respond to queries either over the phone or via email.
• Ask questions to determine the nature of customer issues, determine whether training or a software fix is required, provide training as needed.
• Utilize a service desk ticketing system to track and execute tickets.
• Proactively find ways for customers to use the application more successfully.
• Understand customer data analysis requirements.
• Investigate and act to resolve requests according to feasibility.
• Follow processes and procedures to resolve outstanding request according to SLA.
• Follow-up with customers to ensure their issues have been resolved.
• Carrying out non-regression & regression tests and supporting QC and QA product improvement efforts.
• Work closely with Dev Ops team.
• Generate tailored reports for internal purposes.
• Knowledge of CDI, DRG HEDIS, and Billing coding a plus.
  
  

Qualifications & Requirements

• Certified Medical Coder (CPC or CRC).
• Risk Adjustment (HCC or Medicare Advantage) experience.
• CDI and DRG experience
• 5 years of professional experience.
• Must have experience training/leading coders/clients.
• Capable of listening to customer’s needs, understand their unique goals and requirements, and provide solutions. with training and data analysis.
• Create unique analysis to satisfy customer requirements using advanced Excel skills.
• Demonstrate excellent verbal and written communication skills.
• Ability to work well in a team and independently.
• Fast learner
  
  

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact: mmorrissey@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com