What are the responsibilities and job description for the Customer Service Lead / Driver position at The Junkluggers of Colorado?
Benefits:
Benefits/Perks
The Junkluggers is a caring alternative to traditional furniture and junk removal with a commitment to enhancing lives, communities, and the environment by donating, recycling, and supporting local charity partners. We believe that it is possible to run a highly successful business while also doing our part to give back to the local community and protect the environment.
Our Core Differentiators:
Our Removal Specialists are important front-line team members of our business. They are the face of the company to our valued customers. We build the Best Teams to deliver on our promises. If you enjoy meeting new people, genuinely care about customer service, and have a commitment to safety and like variety at work, come help us save the world “One Lug at a Time”!
Responsibilities
- 401(k)
- Bonus based on performance
- Employee discounts
- Opportunity for advancement
- Paid time off
- Training & development
Benefits/Perks
- Base Salary Commission
- Tips and Profit Sharing
- Eco-friendly Company
- Career Advancement opportunities
The Junkluggers is a caring alternative to traditional furniture and junk removal with a commitment to enhancing lives, communities, and the environment by donating, recycling, and supporting local charity partners. We believe that it is possible to run a highly successful business while also doing our part to give back to the local community and protect the environment.
Our Core Differentiators:
- We specialize in keeping things out of the landfill
- We are community-focused and partner with local charities
- Donation / Diversion receipts within 14 days
- On-Time Arrival
- Price Assurance
- 100% Customer Satisfaction
Our Removal Specialists are important front-line team members of our business. They are the face of the company to our valued customers. We build the Best Teams to deliver on our promises. If you enjoy meeting new people, genuinely care about customer service, and have a commitment to safety and like variety at work, come help us save the world “One Lug at a Time”!
Responsibilities
- Complete all jobs according to company standards, practices, and mission statement
- Safely load, transport, and unload customer items in accordance with state and local laws
- Assist in training new hires in subordinate roles
- Attend all mandatory training, meeting & events
- Help maintain trucks and equipment with daily inspections and reporting of any observed issues
- Maintain and reinforce a safety culture at The Junkluggers
- Embrace, implement, and promote continuous improvement ideas
- Provide operational support when needed, such as dispatching
- Serve as the point person in the field for both management and your fellow Luggers
- Support recruiting of new team members and promote company values
- Excellent interpersonal and communication skills are a must – this is a customer-facing role
- Ability to learn and use technology in the field to execute job requirements, quickly and efficiently
- Learn and master skills of both Navigator and Driver positions
- Ability to effectively utilize and manage resource locations in the current territory (donation, recycling, and disposal centers) and use them efficiently
- Attention to detail in understanding truck operation, maintenance, and care
- Exhibit a strong safety attitude and be assertive with others when enforcing safety practices and other company policies
- Confident and courageous in reporting infractions, accidents, or other issues to management
- Ability to influence and lead team(s) in the field and show potential for advancement
- Ability to work full-time, including some Saturdays
- Obtain and maintain a valid IL C-class driver's license and an acceptable motor vehicle record
- Supply own mobile phone (company will provide tablets for on-the-job duties)
- Ability to lift 75 lbs
