What are the responsibilities and job description for the Customer Service Lead position at Trusnik Brothers Investments?
Customer Service Lead – Manufacturing
Location: Onsite | Sheridan, CO
We are seeking a Customer Service Lead to join a dynamic manufacturing company. This role offers a unique opportunity to work hands-on with contracts, support military and defense clients, and contribute to a growing organization.
Key Responsibilities:
- Serve as an individual contributor supporting the management team.
- Provide exceptional customer service while managing complex contracts and orders.
- Review Bills of Materials (BOMs) and specifications within contracts to ensure the accurate supply of adhesive materials and films for defense projects.
- Oversee and facilitate the processing of purchase orders, ensuring compliance with customer requirements.
- Collaborate with internal teams to support operational efficiency and customer satisfaction.
Required Qualifications:
- Proven experience in customer service, preferably within a manufacturing environment.
- Prior experience leading or supervising a team.
- Proficiency in an ERP system.
- Strong working knowledge of Microsoft Office Suite.
Preferred Qualifications:
- Experience with Electronic Data Interchange (EDI).
- Background in aerospace or manufacturing industries.
- Familiarity with Bills of Materials (BOMs) and specifications.
- Experience handling complex purchase orders.
This is an excellent opportunity for a motivated professional looking to advance their career in a fast-paced and highly regulated industry. If you meet the qualifications and are eager to contribute to a growing team, we encourage you to apply.
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- Dental insurance
- Life insurance
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $60,000 - $80,000
