Case Manager- Continuum of Care (COC)

Job Purpose

The Case Manager at TJOP is responsible for providing comprehensive case management services to individuals and families experiencing homelessness. This role focuses on assisting clients in obtaining and maintaining stable housing by connecting them to appropriate resources, developing individualized housing plans, and offering continuous support to promote long-term self-sufficiency. The Case Manager will collaborate with community partners, landlords, and supportive service providers to ensure clients receive the necessary assistance to achieve housing stability. Through a client-centered approach, the Case Manager will help mitigate barriers to permanent housing, promote financial independence, and empower individuals to rebuild their lives.

Responsibilities

• Manage a caseload of 15-20 clients, securing and maintaining their housing while connecting them to supportive services and resources for rapid stabilization in permanent housing.
• Conduct assessments to identify clients' service needs and barriers hindering sustainable self-reliance.
• Develop comprehensive individualized action plans with clients that promote self-reliance, outlining achievable goals and strategies focusing on housing, health, and other essential needs.
• Assist clients in identifying and accessing community resources and support services.
• Serve as a liaison between clients and landlords.
• Support households in housing searches, co-identifying safe and affordable housing units, negotiating lease agreements and utility payment arrangements.
• Establish and maintain an effective and timely referral network to connect clients with necessary resources.
• Work closely with clients to motivate and reinforce independence, self-sufficiency, and self-esteem throughout their journey.
• Provide continuous case management services by monitoring client progress, reassessing needs, and evaluating plan effectiveness.
• Provide immediate support and intervention during client crises.
• Develop safety plans and connect clients to emergency services when necessary.
• Maintain up-to-date knowledge of local services, eligibility requirements, and application processes.
• Conduct monthly case reviews for all clients to assess progress and address emerging needs and to ensure they are receiving necessary assistance and support.
• Attend trainings and meetings to understand social services in our community.
• Mediate issues with clients that threaten their self-sustainability.
• Assist clients in developing and maintaining budget plans to ensure stable self-reliance within six months.
• Provide guidance on financial literacy, budgeting, saving and debt management.
• Collaborate with the workforce case manager to increase household income.
• Provide services that are sensitive to the cultural, social, and linguistic needs of clients.
• Stay informed about cultural issues and best practices for working with diverse populations.
• Maintain accurate and comprehensive case notes, documenting client status, progress, assessments, service engagement and any relevant correspondence.
• Complete necessary forms and reports following established procedures.
• Diligently and accurately record all provided services, referrals, recommendations, case notes, and program documentation into HMIS and salesforce within 1 business day of contact.
• Case notes must be entered within 1 business day of client interaction.
• Connect clients with nutrition education support.
• Prepare and submit monthly success stories to supervisor, marketing and grants manager.
• Keep shared spreadsheets up to date.
• Case conference with other case managers internally and externally to TJOP to assist clients in receiving all possible services.
• Case conference complex cases/issues with supervisor and provide creative solutions to challenges that arise.
• Conduct home visits monthly.
• Any other job duties as assigned.
  
  

Education And Experience

• Bachelor's degree in Social Work, Human Services or a related field
• 1 year of Non-Profit Experience
• 1 years of experience in housing case management.
• Experience working directly with diverse populations, including vulnerable or at-risk individuals.
• Relevant certifications in case management and conflict resolution
• Familiarity with housing services, wrap-around programs, and self-sufficiency initiatives.
• Proven track record of managing a caseload and delivering measurable outcomes in client stability and self-reliance.
• Familiarity with SNAP program procedures and requirements (preferred).
• Bilingual
  
  

KEY COMPETENCIES

• Demonstrate values consistent with the stated mission and culture of The Just One Project
• Demonstrates a commitment to understanding and addressing client needs.
• Fosters trust and rapport with clients while empowering them toward self-reliance.
• Adept at identifying challenges and developing creative solutions to overcome barriers.
• Skilled in mediating conflicts to achieve positive outcomes.
• Builds and maintains productive relationships with community partners to enhance service delivery.
• Engages effectively with clients, colleagues, and stakeholders to promote wrap-around services.
• Highly organized with the ability to manage multiple priorities, maintain accurate records, and meet deadlines.
• Effectively facilitates conversations, educates clients on resources, and promotes self-reliance by guiding clients through budgeting, financial planning, and other critical life skills.
• Actively seeks ways to enhance service delivery and client outcomes.
  
  

Technical Skills

• Proficiency in using client management and tracking systems for documenting case notes, tracking referrals, and maintaining program compliance.
• Experience with data entry and tracking metrics.
• Expertise in reevaluating service plans and adapting strategies to improve client outcomes.
• Proficiency in mediation techniques for resolving disputes and other conflicts.
• Understanding of community resources to address barriers and provide appropriate referrals.
• Ability to use budgeting tools to guide clients in financial planning and life skills development.
  
  

Additional Information

• Must attend six mandatory 'Pop Up & Give' events per year
• Must possess valid unrestricted driver's license and reliable transportation
  
  

Must be able to pass a criminal background check and drug screening