Receptionist/Greeter

Job Purpose

The Receptionist/Greeter provides essential administrative and operational support to ensure the efficient functioning of the Program Resource Center. This role is responsible for managing office tasks, assisting with client intake, supporting data management, and ensuring effective communication between staff, service providers, and community partners. The Greeter plays a vital role in maintaining the Center's organization and delivering excellent customer service to clients and visitors.

Responsibilities

• Greet and assist clients, visitors, and external partners at the Program Resource Center with professionalism and empathy.
• Coordinate client appointments, track scheduled visits, and ensure timely follow-up communications
• Respond to client inquiries and direct them to appropriate case managers or resources.
• Perform general office duties, including answering and directing phone calls, responding to inquiries promptly and professionally.
• Manage scheduling and coordination of meetings, workshops, and events at the Program Resource Center.
• Track and monitor deadlines, deliverables, and program milestones to support Program Resource Center operations.
• Maintain organized electronic filing systems for client records, program documentation, and operational materials.
• Prepare and distribute internal and external communications, including emails and reports.
• Assist in the creation and maintenance of spreadsheets, databases, and other tracking systems.
• Monitor and manage office supplies, ensuring necessary materials are stocked and ordered, ensure office equipment is properly maintained and report any malfunctions for repair.
• Assist with client intake by collecting basic demographic information and routing clients to appropriate services.
• Support Program case managers by documenting and tracking client information, service engagement, and outcomes. Provide administrative assistance by accurately entering and updating client records in Salesforce and ensuring all data is current and organized.
• Ensure client paperwork, waivers, and documentation are completed accurately and maintained securely.
• Track and maintain records of service provider activities, community events, and client outcomes.
• Assist with compiling data for reporting, including engagement metrics and impact reports for City of North Las Vegas staff.
• Serve as a point of contact for service providers, assisting with scheduling and operational coordination.
• Communicate effectively to ensure timely and accurate dissemination of information between Program staff, leadership, and external partners to support service delivery.
• Support the preparation and logistics for Program events, including workshops and community outreach activities.
• Assist in coordinating the use of shared spaces, including the public-use computer lab and meeting rooms.
• Ensure the Program remains organized, welcoming, and client-focused.
• Support the onboarding process for new volunteers by preparing materials and assisting with orientation.
• Attend training, workshops, and meetings as required.
• Perform other duties as assigned.
  
  

Education And Experience

• Bilingual (English/Spanish) required.
• Type a minimum of 60 words per minute accurately for data entry and documentation tasks.
• Proficiency in Google Suite, Microsoft Office and client management databases (Salesforce).
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize effectively.
• Excellent verbal and written communication skills with a customer service-oriented approach.
• Ability to maintain confidentiality and manage sensitive information with professionalism.
• Experience working directly with diverse populations, including vulnerable or at-risk individuals and a commitment to fostering an inclusive and welcoming environment.
  
  

KEY COMPETENCIES

• Communication: Strong verbal and written communication with clients, employers, and team members
• Problem-Solving: Ability to address complex client needs.
• Commitment to The Just One Project's mission of enhancing community well-being through comprehensive services.
• Strong interpersonal skills and the ability to work collaboratively with a multidisciplinary team.
• Organizational Skills: Manage multiple clients, maintain records, and meet deadlines.
• Collaboration: Work effectively with case managers, employers, and partners.
• Cultural Competency: Work with clients from diverse backgrounds, fostering a positive environment that values diversity, equity, and inclusion.
  
  

Technical Skills

• Proficiency in Office Software: Ability to effectively use Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace (Docs, Sheets, Calendar, Drive) for document creation, data entry, scheduling, and communication.
• Data Management: Experience with client management systems (e.g., Salesforce, HMIS) for accurate data entry, record-keeping, and report generation.
• Communication Tools: Skilled in using email platforms, video conferencing software (e.g., Zoom, Microsoft Teams), and virtual collaboration tools for internal and external communication.
• Scheduling and Calendar Management: Ability to manage and coordinate multiple calendars, schedule appointments, and maintain accurate records of meetings and deadlines.
• Attention to Detail: Ability to identify discrepancies, verify accuracy, and ensure compliance with administrative procedures and data entry standards.
• Office Equipment Operation: Competence in using and maintaining standard office equipment, including multi-line phone systems, copiers, scanners, and printers.
• Financial Coordination: Basic understanding of invoice tracking, purchase order processing, and managing expense records in collaboration with the finance team.
  
  

Must be able to pass a criminal background check and drug screening