Workforce Program Manager

THE ORGANIZATION

The Just One Project's mission is to increase access to food, resources, and services to build a stronger, healthier, and more connected community. The Just One Project has a culture of attracting the most passionate and talented people to represent The Just One Project by reinforcing strong values, work-life balance, and diversity. We know that our company culture ultimately affects client experience. Every program is designed with our clients in mind; we are "client-centric."

Job Purpose

The Program Manager plays a critical role in leading and enhancing The Just One Project's supportive services programs. This position is responsible for ensuring that programs are effectively designed, implemented, and evaluated to achieve meaningful client outcomes. By overseeing staff, monitoring data, fostering community partnerships, and ensuring compliance with funding requirements, the Program Manager drives strategic program growth, operational efficiency, and service excellence. Through leadership, innovation, and a commitment to housing and workforce stability, this role strengthens The Just One Project's mission to empower individuals and families toward long-term self-sufficiency.

Responsibilities

• Regularly meet with the Director of Social Services, keeping them informed on all program developments.
• Compile and conduct audits, submitting reports to the Director.
• Provide leadership to and mentor case managers.
• Pursue the continuous improvement of the program processes and resources to better serve our clients.
• Keep well-informed of updates in the fields that directly impact clients, such as budget cuts to social programs and services, policy changes, and emerging best practices.
• Attend meetings, briefings and seminars to understand barriers, areas of opportunity and unexplored resources.
• Oversee the services provided to clients and assign clients to reporting case managers.
• Apply knowledge of critical responsibilities in order to prioritize caseload and set goals.
• Attend meetings and work closely with the Finance and Grant department to fully understand the requirements to secure and maintain program funding.
• Manage program budget and resources, and re-align expenditures to comply with program and grant requirements.
• Maintain and assume responsibility for client records, ensuring accuracy and data security in compliance with requirements.
• Monitor to assess the efficiency of the program services and drive routine re-evaluation and revision of the services as necessary.
• Establish and maintain program handbooks and standard operating procedures.
• Conduct regular team meetings, performance evaluations, and training to enhance staff capabilities and service delivery.
• Foster a collaborative and supportive work environment that encourages staff engagement and accountability.
• Ensure staff maintain appropriate documentation, case notes, and follow compliance protocols.
• Guide Case Managers on complex cases, assisting in navigating challenges and escalating issues to the Director as needed.
• Partner with Case Managers to conduct client appointments.
• Maintain a caseload of clients and connect them to services and resources that support stable, sustainable self-reliance.
• Collaborate with clients monthly to develop Individualized Service Plans (ISPs) focused on self-stabilizing.
• Conduct Case Reviews for all clients at a minimum of once a month.
• Collaborate with all other Community Connect Managers to educate and recruit community partners to address potential barriers to client participation in services.
• Assist households in their financial literacy and budgeting skills as well as other life skills needed to self-sustain.
• Promote and educate clients about TJOP's wrap-around services.
• Mediate between clients and others to help resolve conflicts that may arise.
• Refer clients to services to help overcome barriers to self-reliance.
• Provide referrals and recommendations for employment and community-based services to help clients achieve their goals and become self-sufficient.
• Assess and re-assess clients to track progress and realign them on the road to self-sufficiency.
• Diligently and accurately record all provided services, referrals, recommendations, case notes, and program documentation into HMIS and Salesforce within 24 hours of contact.
• Participate in required working groups and meetings.
• Make suggestions for program improvements.
• Provide support to the Director of Social Services.
• Any other job duties as assigned.
  
  

Education And Experience

• Bachelor's degree in Social Work, Human Services, Public Administration, or a related field
• 3 year of Non-Profit Experience
• 3 years of experience in program management, case management, or a related field within social services, workforce development, or housing stability programs.
• 2 years of experience in a leadership or supervisory role, overseeing staff and program operations.
• Experience working with vulnerable populations, including individuals experiencing homelessness, food insecurity, or financial instability.
• Demonstrated experience managing program budgets, compliance requirements, and grant reporting.
• Proficiency in data management systems such as HMIS and Salesforce preferred.
• Strong background in developing community partnerships and collaborative initiatives.
• Knowledge of federal, state, and local social service policies and best practices.
  
  

Key Competencies & Skills

• Commitment to diversity, equity, inclusion, and the core values of The Just One Project (Respect, Integrity, Innovation, Compassion).
• Mission-Driven: Demonstrates values consistent with The Just One Project's mission and culture.
• Client-Centered Approach: Understands and proactively addresses client needs while fostering trust and rapport.
• Leadership & Team Development: Provides mentorship and coaching to Case Managers to enhance performance and service delivery.
• Problem-Solving & Innovation: Identifies challenges, implements creative solutions, and continuously improves program processes.
• Conflict Resolution: Mediates disputes between clients, staff, and external partners to achieve positive outcomes.
• Community Engagement: Builds and maintains strong community partnerships to expand service availability and effectiveness.
• Organizational & Project Management: Manages multiple priorities, maintains program compliance, and meets deadlines effectively.
• Communication & Facilitation: Leads team meetings, conducts training, and educates clients on budgeting, financial planning, and self-reliance.
• Data Management & Compliance: Accurately records case notes, services, referrals, and program documentation in HMIS and Salesforce within 24 hours.
• Program Evaluation & Reporting: Compiles audits, submits reports, and tracks program metrics to measure and improve outcomes.
• Policy & Funding Compliance: Works closely with the Finance and Grant departments to align budgets, expenditures, and reporting with grant and program requirements.
  
  

Additional Information

• Must attend six mandatory Pop Up & Give events per year
• Must possess valid driver's license and reliable transportation
  
  

WORK ENVIRONMENT & PHYSICAL DEMANDS

• Ability to sit, use hands and fingers, talk or hear continually.
• Ability to stand, walk, reach, push, pull regularly and for extended periods of time.
• Ability to climb or balance, stoop, kneel, or crouch regularly.
• Must be able to lift, push, pull, etc. efficiently and on a regular basis.
• Ability to work in fast paced active environment
• Ability to lift and carry up to 50 lbs
• Frequently exposed to various controlled and uncontrolled weather conditions
  
  

EQUAL OPPORTUNITY EMPLOYER

The Just One Project is an Equal Opportunity Employer. We value a diverse workplace and do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status, in accordance with applicable laws.

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Must be able to pass a criminal background check and drug screening