What are the responsibilities and job description for the Sales and Catering Manager position at The Kelly Birmingham, Tapestry Collection by Hilton?
Property Overview:
Overlooking downtown Birmingham, The Kelly Birmingham, Tapestry Collection by Hilton is within walking distance of several restaurants, bars, and attractions. Alabama Theatre, Regions Field, Birmingham Museum of Art, and Birmingham Jefferson Convention Complex are less than two miles away. We're also 15 minutes from the airport.
Company Overview:
SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.
Benefits:
We offer a comprehensive full-time benefits package consisting of medical, dental, vision, earned wage access, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.
This role is dedicated to delivering exceptional Guest Services as part of our Sales & Catering TEAM, ensuring the smooth operation of the hotel's sales, banquet & catering functions. As a Sales & Catering Manager, your primary responsibility is to manage accounts, ensuring exceptional guest satisfaction while actively soliciting both past and new business. The goal is to achieve or exceed all revenue targets, including room nights, average rates, room rentals banquet food & beverage.
Essential Job Functions:
- Deliver best-in-class service to our guests with engagement and thoughtfulness
- Drive group sales by proactively seeking new business opportunities and responding promptly to inquiries
- Lead and manage the efficient sale of guest room nights, room rentals and banquet food and beverage within the Sales & Catering Division
- Conduct site tours with potential and existing clients, showcasing our exceptional offering.
- Coordinate with relevant departments to ensure seamless account servicing
- Build and nurture strong relationships with the local Chamber of Commerce, civic groups, and businesses
Physical Demands:
- Ability to sit for long periods of time
- Ability to exercise judgement in evaluating situations and making sound decisions
Qualifications:
Education:
- High school diploma or its equivalent
Experience:
- Two years Hospitality Sales and/or Convention Service experience preferred
- Previous Sales experience required
- Confident utilizing MS outlook, Word, and Excel
- Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ
Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans