What are the responsibilities and job description for the Dispatcher position at THE KENAN ADVANTAGE GROUP?
Job Details
Description
KAG is North America’s largest tank truck transporter and logistics provider, delivering energy commodities, specialty products, merchant gasses and food products across the United States, Canada and Mexico.
At KAG, it’s our people who make it possible to achieve our company goal as One Team Driven to Make a Difference! With expert knowledge, supportive leadership and most importantly, a strong belief in our company culture, our KAG team exemplifies the passion, pride and entrepreneurial spirit of KAG to help us reach our goal every day.
We want you to have a career with the rewarding professional and community experiences you desire, in a place that feels like home. If you are seeking an opportunity to join a talented team of dedicated professionals in a company that keeps North America moving, we invite you to apply!
Hours: Monday to Friday 7am-4pm
Position Summary:
This position is responsible for executing a daily plan for movement of all freight within an assigned area.
Essential Functions:
- Assess customer needs and timing of deliveries
- Manage daily activity of drivers
- Provide frontline customer service for existing accounts
- Answer all incoming phone calls promptly and courteously
- Monitor e-mail for incoming orders, status updates, and communication between team members
- Monitor web portals
- Solicit freight from customers
- Create loads in dispatch system
- Divide dispatch responsibilities with other team members
- On-call duties as needed
Qualifications
Qualifications
- High school diploma or equivalent
- Excellent conflict resolution and skills
- Effective oral, written and interpersonal communication skills
Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:
- Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.
- Provide constructive guidance to other employees and representatives of third parties.
- Contribute to providing the highest quality of products and services to customers.
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