What are the responsibilities and job description for the Technical Specialist - Forberg Smith position at The Kendall Group?
Technical Specialist - Forberg Smith
About The Kendall Group
Forberg Smith, a division of The Kendall Group seeks a talented, creative, self-motivated individual for our Technical Specialist position. The Kendall Group is comprised of seven divisions with 75 locations in eleven states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fittings products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.
Why The Kendall Group?
Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you will have opportunities to learn and grow while being coached and mentored along the way. We are that company where people stay! We are proud to say that more than 60%! our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you will work alongside incredible people who care about your success.
Role Summary:
Reporting to the Sales Manager, the Technical Specialist is a key member of the Forberg Smith sales team. In the Technical Specialist position, the individual is responsible for outside customer sales and sales satisfaction through direct contact, phone, or other electronic communications. Sales functions include territory management, customer interaction activities, prospecting for new customers, contract/pricing negotiations, product presentation, inventory management, uncovering needs and closing sales. Individual will be placed in an established account base and will be encouraged to achieve sales and margin objectives. Individual will be responsible for developing and maintaining customer relationships through strategic accounts, key industries (chemical and power), and key products within Michigan and Northern Ohio.
Exciting work you will do:
The essential duties and responsibilities of the Technical Specialist will consist of, but are not limited to, the following:
- Ability to manage a territory with a growth outlook and forecast analysis
- Track records of sales success via software platforms
- Product knowledge supplier partners, application expertise, and pricing structures
- Ability to communication clearly and efficiently, negotiate effectively, manage sales planning skills
- Customer visits and offsite work activities
- Manage territory and customer base with small business owner mindset
- Perform other duties as assigned
Competencies you possess:
- Service Excellence
- Results, Action Oriented
- Accountability and Responsibility
- Teamwork and Collaboration
- Priority Setting
- Planning and Organizing
- Negotiating
- Presentation Skills
- Time Management
What you will need:
- Work Experience: 3 years of experience in sales
- Education: Bachelor’s degree, technical degree, or equivalent combination of skills and experience
- Analytics/Computer Skills: Knowledge of Microsoft Office; Ability to learn business/distribution software package; 2 years of experience utilizing ERP systems
- Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving, and at times ambiguous environment
- Communication Skills: Ability to communicate well with all levels of the organization; excellent presentation skills and ability to boil down large datasets into actionable information; strong interpersonal and customer service skills
- Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. While performing the duties of this job, the employee is regularly standing and moving up to 8 hours a day
- Physical Environment : Normal office environment
- Travel Requirements: Must be able to travel up to 30% of the time
- Driver’s License: Possess and maintain a valid driver's license
Qualifications we prefer but do not require:
- Work Experience: Background in sales training and experience with valving, instrumentation and process control instruments- pressure, level flow and temperature.
The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.
