What are the responsibilities and job description for the Client Services Coordinator Care Management position at The Key?
For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.
Join TheKey’s Geriatric Care Manager group (formerly Advocare) is hiring an Intake Client Services Coordinator. As an Intake Client Services Coordinator for Care Management services, you will build relationships with potential clients, coordinate the intake process of assessments, and ensure overall client satisfaction with our services.
What You'll Do:
- Responding to prospective client inquiries and ensuring they receive the information they need to move forward with our services.
- Coordinating a successful assessment and quality service responses for potential clients with our Care Management staff is crucial.
- Coordinating assessments including identifying and creating visits for assessment with our Care Management staff in collaboration with the clinical director.
- Track activity effectively and complete all steps of successful intake and follow up with assigned Geriatric Care Manager to ensure all intakes completed and the follow-up status.
- Track referral patterns and build trusting relationships with referral sources and their office staff.
- Participate in community awareness events, marketing, and networking activities.
- Communicating effectively within the local care management team to ensure that our care plans meet the clients’ needs, that stakeholders and referral sources are satisfied, and that relevant information is communicated in an effective and timely manner
- Developing strong relationships with the Care Management team to ensure a strong working relationship, effective management of clients and seamless communication.
The Ideal Candidate:
- Bachelor’s Degree in a related Human Services Field is preferred
- Previous experience in a Healthcare, Social Work or Homecare environment
- Excellent written and verbal communication skills; including, active listening
- Ability to assess callers concerns and communicate how Care Management can assist with current or long-term solutions
- Ability to overcome objections and creative problem solver
- Ability to make and take a volume of phone calls as well as email
- Time management, organization, follow-up, and multi-task skills
Success Factors:
- Passionate about creating awareness of long-term care services.
- Deep emotional intelligence and commitment to doing the right thing.
- Thrives in a challenging, consultative environment.
- Establishes strong working partnerships with internal teams.
- Drives synergy between referral sources, customers, and the internal team.
Physical Requirements:
- Ability to sit, stand and walk for prolonged periods of time throughout the workday
- Ability to use standard office equipment such as personal computer, laptop, telephone, etc.
If you're ready for an exciting opportunity to make a difference and drive success, apply now.
Benefits for full time employees
- Medical/Dental/Vision Insurance
- TouchCare VirtualCare
- Life Insurance
- Health Savings Account
- Flexible Spending Account
- 401(k) Matching
- Employee Assistance Program
- PTO Plan for Non-Exempt Employees
- Flexible PTO Plan for Exempt Employees
- Holidays and Floating Holidays
- Pet Insurance
TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
California Residents Only:
In accordance with Article 2 of the California Health and Safety Code -
California Community Care Facilities Act
, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible
crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.
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