What are the responsibilities and job description for the IT Support/Network Services Specialist position at The Kimmel Group, Inc?
Company Description
The Kimmel Group, a privately-held technology consulting firm, is celebrating over 20 years of successful business, specializing in the following: Cloud Solutions (Office 365, Google Apps, Azure), E-Mail and Mobile Solutions, Infrastructure Solutions, I.T. Support and Specialized Training.
Our clients are located in PA, NJ & DE.
We are looking for several IT Support/Network Services Specialists to join our team in part-time and full-time temporary and permanent positions.
Job Description
The IT Support/Network Services Specialist will assist our customers in utilizing today's technologies to solve business challenges. We are looking for customer-focused candidates with strong technology and troubleshooting skills. A strong candidate must be able to work independently and be deadline and detail-oriented, career minded and professional.
This position provides desktop and network support for several customers with a focus on Level 2 & 3 issues. In addition, this position will participate in the installation, configuration and support of new technologies for our customers. Support may be performed remotely from a central location, in the customer's work environment, or in a combination of the two. The position may require some physical activity such as lifting and moving computer equipment into place or crawling in tight spaces.
The IT Support/Network Services Specialist is not only a technical worker but deals directly with the customer, offering advice, training, solutions and guidance. On a daily basis candidate will communicate with customers to promptly resolve issues related to their desktop, network or cloud infrastructure. In addition, candidate will support Smartphone and Tablet devices and follow procedures and protocols to ensure systems are secure and ready for users.
Qualifications
Candidate should have at least 4 years of experience and be able to contribute to the team immediately. Certification is required in Apple, Cisco, Google or Microsoft.
Bachelors degree in IT, MIS, Computer Science or related field required
- 4 to 6 years of hands-on Technical Support/Helpdesk experience
- Must have a solid desktop and networking background
- Must install, configure and support various products (Microsoft Office, Internet Browsers, Smartphone and Tablet Devices)
- Must be extremely customer service-oriented and self-motivated
- Must be able to demonstrate support experience and their methodology for solving a variety of issues
- Position requires excellent communication, organization, and phone skills and high levels of courtesy and professionalism
- Reliable transportation is required
- Abilty to start immediately is a plus!
Additional Information
All your information will be kept confidential according to EEO guidelines.
We also subsidize professional development efforts with certification training/exam vouchers.