What are the responsibilities and job description for the Analyst, Customer Excellence position at The Kraft Heinz Company?
This newly created position will be key to the success of the Kroger Supply Chain team by providing the analytics and category support to drive continuous improvement in service OTIF (on time and in full metrics), cost and inventory metrics. The metrics apply to both KHC and Kroger. The position will provide the right candidate with customer supply chain experience supporting one of KHC's largest warehouse delivered customers, along with working across KHC's Supply Chain functions (Warehousing, Transportation, Demand Planning, Supply, and Customer Service) and Sales. The position is a customer facing role and will be onsite at KCH's sales office as well as with Kroger working directly with key contacts from Kroger's Replenishment Planning and Distribution organization utilizing Kroger systems.
Primary Responsibilities (including but not limited to):
- Manage, review and create vendor purchase orders utilizing Kroger replenishment software
- Manage to core KPIs; upstream out of stocks, distribution center days of supply, service level, on time delivery and aged inventory; weighted MAPE, forecast bias, DC inventory levels, and store in stock position
- Serve as central point of contact to ensure continual connectivity and high levels of execution between Kroger and supplier
- Enable vendor on-time delivery performance including managing DC inbound capacity and management of PO delivery scheduling utilizing Kroger and supplier supply chain tools
- Manage master supply chain data within Kroger and supplier systems to ensure truckload optimization and supply chain efficiencies
- Primary contact with buyers, category managers, and internal sales contacts to align sales forecast and make necessary adjustments to maximize product availability
- Manage the sales-based commodity forecasting at the item/store level in Kroger RDF forecasting system
- Participate in respective category management and joint business planning meetings
- Develop scenario planning for events that outline potential service and out of stock risks based on inventory flow, vendor capabilities, and merchandising plans
- Create and manage forecast for new and discontinued items to support shelf resets (KOMPASS)
Qualifications
- Bachelor's degree in Operations Supply Chain Management or related field
- 1-5 years of education and related experience in areas such as production scheduling, inventory management, transportation or supply/operations planning
- Ability to build strong interpersonal internal and external relationships
- Strong communication (oral, written, presentation)
- Technical savvy for utilizing analytic tools (SAP, Tableau)
- Process Management/Improvement mindset required
- Proficient in Microsoft Office (Word, Excel, Access, and Power Point
Kraft Heinz is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact NAZTAOps@kraftheinz.com.
It is the continuing policy of The Kraft Heinz Company to afford full equal employment opportunity to qualified employees and applicants, regardless of their race, color, religion, sex, national origin, age, physical or mental handicaps, military or veteran status, sexual preference, or any other protected condition or characteristic in conformity with all applicable federal, state, provincial and local laws and regulations.
Final candidates must be legally authorized to work in the United States without Company sponsorship. Exceptions requesting work visa sponsorship will be reviewed on a case to case basis.
