What are the responsibilities and job description for the Senior Account Manager, Southern California and Southwest position at The Lactation Network?
Are you energized by crafting meaningful relationships? Do you thrive on high-impact, fast-paced work? Are you passionate about raising the standard of care in women’s health and supporting women-owned businesses?
The Lactation Network (TLN) is hiring a Senior Account Manager for Southern California and the Southwest (Arizona, New Mexico & Nevada). TLN’s Account Managers support existing and incoming IBCLC (International Board Certified Lactation Consultant) partners in their respective regions. This is a field-based position, and you must reside in Southern California to succeed in this role. Candidates in Southwest states (Arizona, New Mexico & Nevada) will also be considered.
We are a small, tight-knit, purpose-driven organization with big growth goals in 2025 and beyond. We don’t have all the answers and we don’t expect you to, either. We do expect you to be curious, hardworking, and striving to be your best self.
What You’ll Do
Reporting to the Senior Director of Account Management, you will be responsible for managing and growing relationships with IBCLC partners in your assigned territory. You’ll ensure our IBCLC partners have the tools to support their businesses at whatever stage they’re at in their journey as practice owners. You’ll also partner with our LCC (Lactation Care Consultant), who handles day-to-day support of incoming IBCLC requests across the network, to manage escalations from partners in your region. Your work will directly contribute to activation and retention goals while supporting practice owners in confidently partnering and growing with TLN.
Relationship Management (40%).
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
About The Lactation Network
The Lactation Network is setting a new standard for parents and lactation consultants alike. At TLN, our movement goes beyond any single outlet or tool. We activate education, connection, and advocacy to foster the new network of inclusive care between parents and IBCLCs; the network where every caregiver has the resources to thrive. TLN is powered by the largest network of IBCLCs in the country. Together, we are here to make sure families get the expert insurance covered lactation care that they deserve.
The Lactation Network is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
The Lactation Network (TLN) is hiring a Senior Account Manager for Southern California and the Southwest (Arizona, New Mexico & Nevada). TLN’s Account Managers support existing and incoming IBCLC (International Board Certified Lactation Consultant) partners in their respective regions. This is a field-based position, and you must reside in Southern California to succeed in this role. Candidates in Southwest states (Arizona, New Mexico & Nevada) will also be considered.
We are a small, tight-knit, purpose-driven organization with big growth goals in 2025 and beyond. We don’t have all the answers and we don’t expect you to, either. We do expect you to be curious, hardworking, and striving to be your best self.
What You’ll Do
Reporting to the Senior Director of Account Management, you will be responsible for managing and growing relationships with IBCLC partners in your assigned territory. You’ll ensure our IBCLC partners have the tools to support their businesses at whatever stage they’re at in their journey as practice owners. You’ll also partner with our LCC (Lactation Care Consultant), who handles day-to-day support of incoming IBCLC requests across the network, to manage escalations from partners in your region. Your work will directly contribute to activation and retention goals while supporting practice owners in confidently partnering and growing with TLN.
Relationship Management (40%).
- Build strong, trusting & authentic relationships with TLN’s IBCLC partners, understand their business needs and bring additional insight & resources to support those needs.
- Represent the voice of LCs in Southern California by identifying their needs and championing their success within TLN.
- Provide ongoing guidance, support, and education to help LCs maximize their partnership with TLN.
- Own activation and retention metrics for IBCLC partners in your territory, ensuring their practices grow and thrive.
- Act as a strategic advisor to LCs, helping them identify opportunities to scale and create efficiencies within their practice and deliver top-notch lactation care.
- Collaborate with cross-functional teams (e.g., product, marketing, and operations) to create a seamless and positive LC experience.
- Identify opportunities to expand TLN’s presence in Southern California and surrounding areas.
- Actively participate in regional networking and advocacy events to strengthen relationships with IBCLCs and other stakeholders.
- Drive initiatives that align with TLN’s broader strategic goals, ensuring sustainable growth in the territory.
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- 3 – 5 years of experience in account management, client success, sales, or a similar customer-facing role.
- Experience in digital health, healthcare wellness/benefits, or insurance is strongly preferred. Experience managing clinical providers would be ideal.
- Outstanding communication skills, with the ability to build consensus and influence stakeholders.
- High emotional intelligence (EQ), strong judgment skills, and a knack for inspiring trust and confidence in others.
- A growth mindset with the ability to approach challenges with curiosity and creativity.
- Strong organizational skills, attention to detail, a bias for action, and the ability to be very autonomous.
- Location Requirement: Applicants must reside in Southern California to be considered for this position. Applicants in Southwest states will also be considered (Arizona, Nevada, New Mexico)
- Previous experience managing activation and retention metrics in a high-growth organization.
- A proven track record of driving results in a distributed, field-based role.
- Passion for women’s health and a commitment to improving care for lactation consultants and parents alike.
- Unlimited PTO. We work hard. We’re passionate about what we’re building together. We also have lives outside work.
- Healthcare benefits. Medical plus voluntary vision, dental. (We are a healthcare company, after all.)
- 401(k) with 4% employer match. We’re planning for the future—and we want to help you do the same.
- Remote-first culture. We are a distributed, remote-first team. We also like spending time together in our Chicago office and have a flexible in-office culture for those who wish to return to work in person.
- Mindfulness and Meditation App. You’ll have complimentary access to the leading app for meditations, sleep stories, and other wellness resources.
- Recharge. We have one designated “no meeting day” each week so you can take a break from videoconferencing and have some quiet time to focus.
- Professional development. We invest in our team by offering every employee access to a professional development budget.
- Competitive compensation. We’re looking for top talent.
- A growth environment. The sky’s the limit.
About The Lactation Network
The Lactation Network is setting a new standard for parents and lactation consultants alike. At TLN, our movement goes beyond any single outlet or tool. We activate education, connection, and advocacy to foster the new network of inclusive care between parents and IBCLCs; the network where every caregiver has the resources to thrive. TLN is powered by the largest network of IBCLCs in the country. Together, we are here to make sure families get the expert insurance covered lactation care that they deserve.
The Lactation Network is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Salary : $96,500 - $145,000
