Guest Services Manager

Job Summary
We are seeking a dedicated and professional Front Desk Manager to oversee the daily operations of our front desk team at our esteemed hotel/resort. The ideal candidate will possess exceptional guest service skills, a strong background in hospitality, and the ability to manage multiple tasks efficiently. As the first point of contact for our guests, you will play a crucial role in ensuring a welcoming atmosphere and providing outstanding service throughout their stay.

Duties

• Supervise and train front desk staff to deliver exceptional guest services.
• Manage check-in and check-out processes, ensuring accuracy and efficiency.
• Address guest inquiries, complaints, and requests promptly and professionally.
• Ability to assist guests with luggage as needed
• Maintain knowledge of hotel services, amenities, and local attractions to provide guests with relevant information.
• Oversee night audit procedures to ensure accurate financial reporting.
• Coordinate with housekeeping and maintenance departments to ensure room readiness and address any issues.
• Implement and uphold hotel policies and procedures to enhance guest satisfaction.
• Utilize phone systems effectively to manage incoming calls and reservations.
• Foster positive guest relations by engaging with guests during their stay.
• Ability to work 2-3 Front Desk Shifts per week

Experience

• 3-4 years previous experience in a hotel or resort environment is preferred.
• Strong background in guest services with proven ability to handle guest relations effectively.
• Bilingual or multilingual skills are a plus, enhancing communication with diverse guests and staff.
• Proficient in phone etiquette and managing phone systems for efficient communication.
• Experience with night audit processes is beneficial but not required.
• A passion for hospitality and commitment to providing an outstanding guest experience.

Join our team as a Front Desk Manager where your leadership skills will shine, and your dedication to guest satisfaction will contribute to creating memorable experiences for all who visit our establishment.

Job Type: Full-time

Pay: $30.00 - $40.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Day shift

Experience:

• Front Desk Management: 2 years (Required)

Ability to Commute:

• Lake Oswego, OR 97034 (Required)

Ability to Relocate:

• Lake Oswego, OR 97034: Relocate before starting work (Required)

Work Location: In person

Salary : $30 - $40