What are the responsibilities and job description for the Dealer Technical Manager position at The Larson Group?
The Larson Group Peterbilt is looking for an experienced Technical Manager to join our dynamic team. The Technical Manager is an inter-departmental dealer position with a strategic focus on communication of a highly technical nature. This position manages communications between TLG and the Peterbilt Motors Company. Responsible for providing in-depth technical support for the dealer group and its technicians as well as providing additional training.
What We Offer:
- Paid Time Off
- Paid Holidays
- Medical, Dental and Basic Life
- 401K with employer contribution
- Bi-weekly Pay Schedule
- Opportunity for advancement and Career Development
Responsibilities:
- Monitor open engine support cases.
- Facilitate and maintain open communication with TLG and Peterbilt Motors.
- Assist technicians with hard-to-diagnose cases.
- Assist customers with technical issues.
- Provide customer training on vehicle, engine operation and maintenance.
- Provide training for Service Technicians and additional coaching.
- Implement and maintain proper communication procedures relating to technical topics such as emerging issues and field resolutions.
- Manage open hard to diagnose cases, ensures cases are resolved as soon as possible.
- Report emerging issues to Peterbilt Motors.
- Communicates with other Technical Managers to establish an informational network.
- Responsible for providing New and Used truck sales support.
- Completes all relevant Peterbilt training: MX Certification, Field Service Shadow Program, Annual Peterbilt Field Service Training, and Advanced Diagnostics / ESC.
Qualifications:
- Must possess High school diploma.
- Vocational degree in diesel mechanics or equivalent education is strongly recommended.
- Must have completed the Peterbilt Training Road map.
- 3 years of experience in a related field is preferred.
- Please note this is a safety-sensitive position
The Larson Group Peterbilt is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. We encourage individuals from all backgrounds to apply for our open positions, as we believe that a diverse workforce enhances our ability to serve our customers and community. Applicants who require an accommodation to participate in the job application or hiring process should contact Recruiting@tlgtrucks.com.
