What are the responsibilities and job description for the Intake Specialist/Sales Representative position at The Law Office of Bryan Fagan?
About Us:
The Law Office of Bryan Fagan is a firm that excels in family, estate planning & probate, and criminal law matters. We have (5) offices in the Houston area, (1) office in Austin, Dallas, San Antonio and more offices on the way.
Job Summary:
The Law Office of Bryan Fagan is growing and we are seeking an experienced and motivated Intake/Sales Representative to join our dynamic Intake team. The ideal candidate will be one of the first points of contact for prospective clients, responsible for evaluating and qualifying leads, and guiding them through the initial, legal intake process. We welcome your excellent customer service skills, solid sales acumen, and your ability to effectively communicate the value of our legal services.
Qualifications:
- Complete high volume and prompt client communication via phone, email, and online channels, in efforts to explain our valuable legal services.
- Maintain a high level of customer service and professionalism in all interactions.
- Must present a professional appearance to clients, in person and verbal interactions.
- Conduct initial consultations to gather information and determine potential clients' legal needs.
- Schedule appointments with attorneys for qualified leads.
- Meet and or exceed sales goals.
- Computer proficiency with MS Office or Google Suite, and experience with CRM software, preferably HubSpot.
- Handle all administrative task timely and accurately: data entry, prepare and send documents, reporting on lead conversion, etc.
- Maintain strong and concise communication with internal teams regarding leads.
Job Requirements:
2 years of experience handling high volume client and or customer service related matters; preferable in a legal, banking, insurance or other person to person industry.
1 years of proven sales experience selling a needed service to a client or customer.
2 years of proficient computer skills on MS Office and or Google Suite; and CRM databases knowledge.
Must be flexible to work a 40 hour work week, between the hours of 8:30am - 7:30pm. NOTE: you will only work 8 hours a day.
HS Diploma/GED.
- Some college, Associate or Bachelor's degree preferred.
Company Benefits:
Enjoy Competitive Pay!
Earn more $$: We offer a sales-based incentive plan that pays out every two weeks!
We provide ongoing training to support growth and development.
Business casual dress code.
Medical, dental, vision, 401K (with a 5% company match,) and disability and life insurances!
Equal Opportunity Statement:
We recognize that diverse experiences, perspectives and backgrounds enable us to be an even stronger company and workplace. Not only will you be welcome here, your unique thoughts and opinions will be encouraged, celebrated and deeply valued.
