Customer Success Manager (Contract February - June 2025)

Company Overview: The Lead is a conference and media company designed to help enterprise brands and DTC brands succeed. The Lead Summit, our flagship event, is a conference bringing together 3,000 people from globally-recognized scaled brands, high-growth challenger brands, forward-looking retailers, and the next-gen tech enabling the future. The Lead’s smaller annual events, The Foremost 50 and Direct 60 Forums, celebrate forward-thinking DTC brands and changemakers from enterprise brands featured on our research lists. 

Our team is made up of self-motivated, confident problem solvers, team players, and hustlers

who deliver consistent results and support collective wins.

We are currently hiring a Customer Success Manager who has experience working and communicating daily with high-profile clients, is proficient at multitasking, and can work independently on set objectives.  

Role Overview: The Customer Success Manager will establish and maintain strong relationships with assigned customers through regular communication and check-ins, act as one of the main points of contact for customer inquiries, ensure prompt and effective resolution of issues, provide a seamless sponsor experience, and work closely with the Sr. Customer Success Manager.

The position is full-time, on a contract basis, from mid-February 2025 - early June 2025. 

Responsibilities:

• Manage timelines and track sponsor deliverables to ensure deadlines are met.
• Spearhead communication with sponsors regarding onboarding, logistics, and support throughout the lead-up to the event. 
• Collaborate on building valuable prep emails, videos, and FAQ documents to be shared with sponsors to ensure their success at the event. 
• Coordinate and participate in prep calls with high-value sponsors.
• Ensure all teams are up to date and aligned on specialty/custom sponsorships. 
• Own the relationship with key sponsors acting as their main point of contact pre-event, post-event, and on-site at The Lead Summit event.
• Manage communication and coordination between sales, operations, and customer success teams.
• Utilize software including HubSpot and registration software to automate communication and track sponsor deliverables.
• Assist with the on-site execution of The Lead Summit on May 28-29th.
• Contribute to the overall success of The Lead Summit through ad-hoc support of additional responsibilities in conjunction with the CSM, Operations and Sales teams.

Skills & Experience:

• Strong organizational skills, time management, and attention to detail
• Have work experience, ideally in an account management, planning, operations, or client-facing role (event-related experience is a plus, but not required)
• Ability to multitask, be agile, and pivot to prioritize different projects
• Quick learner who is comfortable in a fast-paced environment
• Ability to self-motivate and perform autonomously, but also be a “team player” and work collaboratively on projects
• Strong written, verbal, and interpersonal communication skills
• Experience with HubSpot (marketing CRM) and/or event registration software, Google Suite and Microsoft Office

Duration:

3.5 months - mid-February 2025 through early June 2025 

• Ideally 2-3 days in person at our office in Williamsburg, Brooklyn