What are the responsibilities and job description for the Glasses and Contacts Sales optician position at The Lean Way Consulting LLC?
Job Description
Core Competencies :
Intermediate Technical Skills : Enhanced proficiency in optometric tasks, including accurate lensometry and pretesting.
Effective Communication : Ability to convey complex information to patients clearly and empathetically.
Sales and Customer Engagement : Strong sales skills with a focus on upselling and customer retention.
Inventory Management : Competence in managing stock levels and understanding product range. Conducting monthly audits.
Quality Assurance : Commitment to maintaining high standards in all aspects of patient care and service delivery.
Key Deliverables :
Effectively manage inventory
Ensuring optimal stock levels of frames.
Conduct pretesting and patient tech work with less than 5% error rate.
Maintain or improve the rate of five-star Google reviews.
KPIs : Capture Rate : 45%
Multi-Pair Sales : 10%
FYS on Contacts : 65%
Customer Satisfaction Rating : 85%
5 star Google Reviews : 3 per week
Qualifications : Qualifications
Continued Education :
Courses : Advanced Optics, Inventory Management, Intermediate Sales Techniques.
Workshops / Seminars : Bi-monthly external seminars on opticianry trends and innovations.
Certification : Encourage completion of ABO certification if not already obtained; Introduction to NCLE (National Contact Lens Examiners) certification.
Additional Information
Hourly Rate :
- Approximately $19.50 - $23
Incentives :
500 performance bonus
One additional paid time off day.
Reimbursement of ABO certification / NCLE certification
Salary : $20 - $23
