What are the responsibilities and job description for the Technical Training Implementation Manager position at The Learning Experience?
Benefits
About The Role
We are looking for a dynamic and confident Technology Training and Implementation Manager to join our Technology team. This individual will become a subject matter expert on all TLE proprietary software platforms, participating in planning sessions to understand upcoming features and updates. The role will involve not only designing and delivering training, but also facilitating workshops and advocating for our technology products across the organization. Work closely with cross-functional teams to ensure seamless communication and understanding for all users, including franchisees, center leaders, and employees, highlighting the importance of teamwork in this role.
Key Responsibilities
Subject Matter Expertise
The Learning Experience - World Headquarters is a leading provider of early education and childcare services. With over 400 centers nationwide, we have been in business for over 35 years and are dedicated to creating a nurturing and educational environment for young children. Our employees love working here because we offer competitive benefits, opportunities for growth, and a supportive work culture that values teamwork and innovation.
- Childcare Benefit
- 401(k)
- 401(k) matching
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Tuition assistance
- Vision insurance
- Wellness resources
About The Role
We are looking for a dynamic and confident Technology Training and Implementation Manager to join our Technology team. This individual will become a subject matter expert on all TLE proprietary software platforms, participating in planning sessions to understand upcoming features and updates. The role will involve not only designing and delivering training, but also facilitating workshops and advocating for our technology products across the organization. Work closely with cross-functional teams to ensure seamless communication and understanding for all users, including franchisees, center leaders, and employees, highlighting the importance of teamwork in this role.
Key Responsibilities
Subject Matter Expertise
- Develop a comprehensive understanding of all current and upcoming TLE software platforms.
- Participate in planning and development sessions to stay informed on new features and updates.
- Understand how the software integrates with TLE policies, procedures, and multi-unit operations.
- Design and develop engaging software training content, including live and virtual sessions, job aids, and courses.
- Create concise "how-to" videos and step-by-step guides for users.
- Collaborate with cross-functional teams (Operations, Learning & Development, New Center Openings, etc.) to align training content with operational goals.
- Deliver in-person and virtual training sessions, including workshops and webinars.
- Conduct train-the-trainer workshops to empower internal stakeholders to deliver consistent software training.
- Be a key resource for software-related inquiries and provide hands-on training for users at all levels.
- Act as an advocate for TLE’s technology platforms, promoting best practices and their operationalization.
- Solicit user feedback during and after training sessions and communicate it to the Technology and Learning teams for continuous improvement.
- Maintain effective communication with all stakeholders to ensure clear understanding and usage of the software.
- Partner closely with teams across the organization to ensure that all training initiatives are aligned with the needs of the business.
- Provide feedback to the Technology team based on user interactions, helping to shape future updates and improvements.
- 5 years of experience in software training or a related role.
- Bachelor's degree in Education, Information Technology, or a related field preferred.
- Experience in multi-unit operations or the childcare industry is a plus.
- Exceptional presentation and public speaking abilities.
- Strong writing skills for creating training materials.
- Proficient with e-learning platforms; experience with Cornerstone LMS is a plus.
- Comfortable being on camera for video trainings.
- Ability to travel regionally up to 20%.
- Must be fluent in English, both written and spoken.
- Engaging and dynamic personality.
- Passionate about teaching and empowering others.
- Self-motivated with a strong desire to be the face of the technology training team.
- Strong communication skills with the ability to connect effectively with individuals at all levels and from diverse backgrounds.
The Learning Experience - World Headquarters is a leading provider of early education and childcare services. With over 400 centers nationwide, we have been in business for over 35 years and are dedicated to creating a nurturing and educational environment for young children. Our employees love working here because we offer competitive benefits, opportunities for growth, and a supportive work culture that values teamwork and innovation.
