Busser/Utility (PT)

Description

A Busser/Utility is responsible for providing the highest quality of service possible to guests in an efficient and courteous manner while maintaining the highest standards of cleanliness and sanitation throughout the hours of restaurant operation and banquet service. This position is based out of the Legacy International Resort Hotel and Spa in San Diego, CA.  Must maintain confidentially, and be able to work the assigned schedule. 

PRIMARY RESPONSIBILITIES:

• Ability to walk and stand during the entire shift while approaching and serving guests with all food and beverage requirements in an attentive, friendly, courteous and professional manner. 
• Must be able to convey information and ideas clearly and must be able to evaluate and select among alternative course of action quickly and accurately.
• Clears, cleans and resets tables as needed and perform work exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly lift, carry, push, or otherwise move objects.
• Familiar with the organization of the restaurant and knows the function of each job position, as well as having a thorough knowledge of menus and specials in the restaurant.  
• Performs opening and closing procedures, and side work duties according to station rotation assignment to ensure tables and side stands are kept stocked, tidy and clean.
• Sweeps, mops and vacuums floors to ensure that restaurant area and hallways are free from debris and that all room service trays are brought back to the kitchen for breakdown and bussing.
• Helps with basic food preparations as instructed.
• Washes dishes and maintains a clean work environment in accordance with applicable health and safety requirements.
• Assists with keeping kitchen area, floors, walls and equipment clean.
• Upholds high standards for personal appearance and grooming, which includes wearing the proper uniform and nametag when working.
• Performs banquet assignments at the direction of the Manager on Duty or his/her designed which may include banquet set-up, tear down and service and attends required staff meetings.
• Demonstrates a working knowledge of all hotel safety and security procedures by maintaining a secure and safe environment for employees and guests.
• Reports any unusual occurrences and/or requests to the Manager on Duty.

ADDITIONAL RESPONSIBILITIES:

Our hotel’s primary goal is to provide hospitality and exceed guest expectations for levels of service, quality, consistency and attention to detail — all team members are evaluated against this standard.  A hotel operates 365 days a year, 24 hours a day.  During the course of your scheduled shift, you may be asked to assist in areas of the hotel outside of your typical work areas.

QUALIFICATIONS:

• High school diploma or general education equivalent (GED) is required.
• Two of prior experience in a related position.
• Experience in a resort hotel is preferred.
• California Food Handler’s Certification required.
• First Aid, CPR and defibrillator certifications preferred.

COMPETENCIES:

• Commitment to quality and exceptional customer service.
• Self-starting personality with an even disposition
• Must be able to communicate in English; ability to speak additional languages is a plus.
• Compute basic mathematical calculations (add subtract, multiply and divide numbers).
• Work well independently and as a team member
• Work with minimal supervision. 
• Ability to meet standards of appearance.

HOURS OF WORK:  

This is a part-time position with an estimated weekly work week of up to 29 hours. The number of work hours per week, days and shifts may vary based on the changing needs of business operations. Hospitality positions frequently require staff to work nights, weekends and holidays.

TRAVEL:

No travel required for this position.

OTHER DUTIES:  
The purpose of this job description is to summarize the primary job functions and responsibilities of this position; it is not intended to be an all-inclusive list. Therefore, employees will be expected to perform additional duties as assigned by their supervisor or their supervisor’s designee. Duties and responsibilities may change at any time with or without advance notice.

WORK ENVIRONMENT:

This job operates on a large campus with multi-story buildings and uneven outdoor areas (e.g., steps, ramps, and gardens) that are open to the elements and changing weather conditions. This position requires regular interaction with staff and members of the public and routinely uses various types of restaurant/kitchen equipment.  In addition to standard office equipment such as a computers, phones, calculator, photocopier, etc.  Noise levels will occasionally be high due to equipment, movies, musical and theatrical performances, and other factors.  

PHYSICAL DEMANDS:

• This position requires the ability to navigate throughout a large campus with indoor and outdoor work and event spaces.
• 100% mobility required to reach all areas of the campus

Occasional       (1 - 33% of the time)

Frequent          (34 - 66% of the time)

Constant          (67 - 100% of the time)

    C =  Requires standing, bending, twisting, kneeling, crouching, stooping, crawling, walking, running, repetitive movement and using hands to handle, control, or feel objects, tools or controls.

    C =  Requires the ability to be able to pull, push, stand, sit, stoop, bend, reach, move or carry equipment.

   C =   Requires close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus.

   C =   Requires the ability to lift and/or move objects 20-50 lbs.; occasionally team lift and/or move objects that weigh more than 50 lbs.

   F =   Requires working outside in all types of weather conditions.

   F =  Subject to cuts, burns, and bruises.

Qualifications