Deputy Director of Operations

Position Summary

The Deputy Director of Operations is a key member of the LCHA-VHDC senior leadership team. This position provides strategic vision and guidance of facility maintenance and grounds, fire prevention and the highest standard of safety compliance, energy management, budgeting, planning and procurement. The Deputy Director of Operations oversees the Maintenance Supervisor, supports the Maintenance team in meeting established performance goals, and oversees the non-compliance-based Property Managers and Procurement Officer.

Essential duties and Responsibilities:

Strategy

· Develop strategic direction to support future needs and growth.

· Assist in the preparation of the written assessment of physical conditions, and the Department’s Annual and 5-Year Physical and Management Needs assessment.

· Collaborate with Executive Director and Chief Financial Officer in the development and implementation of strategic initiatives that will further develop the facilities functions agencywide.

· Prepare and submit required documentation as required for grant requests to fund capital needs assessments.

· Examine the effectiveness of maintenance policies, procedures, and protocols to ensure the most effective and cost-efficient utilization of resources

· Develop a facilities management strategy, which is guided by existing goals and resources; put into action after Executive Director approval.

· Create and maintain a predictive maintenance (PdM) data analysis to minimize downtime, reduce operational disruptions, extend asset life, and control maintenance costs.

· In collaboration with the Maintenance Supervisor, identify needed facility upgrades and process improvements.

· Create a long-term maintenance strategy that supports future needs and growth.

· Review and update preventative maintenance program accordingly.

Leadership

· Provide leadership and accountability for the success of multiple projects, planning construction projects and developing solutions.

· In conjunction with the Maintenance Supervisor, conduct performance evaluation s that are timely and constructive and handle discipline and termination of employees as needed and in accordance with company policy.

· Evaluate strengths and opportunities to employee performance and create ongoing professional development plans, including succession initiatives.

· Ensure compliance with relevant laws, regulations, and safety standards.

· Mitigate risk and oversee safety and security of employees and residents.

Budgets

· Prepare and manage operational and capital budgets for facility maintenance and ensure goals and benchmarks are achieved.

· Review monthly financial reports for compliance with budget.

Procurement

· Prepare bidding and contracting documents, including drafting Request for Proposals (RFP), contracts for maintenance and capital improvements.

· Recommends and manages system maintenance contracts and vendor selection.

· Assist with contract management, including negotiation of third-party contracts, compliance and record-keeping.

· Develop policies and procedures related to the procurement of goods and services.

· Prepare job estimates and bid package for projects to be completed by outside contractors.

· Oversee Maintenance to ensure that outside vendors and contractors deliver as promised, while supporting profitability oversight.

· Ensure all project documentation is accurate, up-to-date and meets organization standards.

Knowledge, Skills and Abilities:

· Proven negotiation and project management skills.

· Exceptional positive, and professional customer/employee collaborative and interpersonal skills

· Strong ability to communicate successfully orally and in writing with people from a broad range of backgrounds.

· Strong critical thinking skills, decisive judgment, and the ability to work with minimal supervision.

· Familiarity with construction, architecture, and various systems such as HVAC, plumbing and electrical

· Strong finance acumen.

Other

· May be required to perform other related duties as required and/or assigned.

· Assist with the development and implementation of projects across all sectors of the organization to achieve goals and meet deadlines.

Minimum Education/Experience Requirement:

· Ten plus years of relevant experience, in which five of those years are in a management capacity at multi-family residential buildings, preferably in an affordable or supportive housing setting, is mandatory.

· Bachelor’s degree in a relevant field, such as facilities management, engineering or business management is highly preferred, with a consideration for more extensive experience as a partial offset (I.E. and Associate’s degree).

· Familiarity with low-income housing, housing choice vouchers (*Section 8*) and working with other regulatory agencies strongly preferred.

· Advance skills in budgeting, financial administration and project management are mandatory.

Additional Requirements:

· An exam may be administered which will assess competency levels of requirements.

· Must have valid driver’s license: will need personal transportation to travel to properties.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person