Account Executive

Description

Description

The Liberty Company Insurance Brokers is a rapidly growing national insurance brokerage firm. We are looking for a skilled and reliable Account Executive to join our office in Louisville, KY. This role is perfect for someone with a background in Property & Casualty (P&C) insurance and experience using EPIC software.

We’re proud to offer competitive pay, exceptional benefits, PTO, paid training, stress management programs, and opportunities to give back to the community—all while fostering an environment where wellness and teamwork come first.

Position Summary:

Employee uses their qualifications, experience, expertise, judgment and discretion to obtain, maintain, service, market and grow the insurance business of The Liberty Company (“Company”). Assists Company clients with obtaining/renewing insurance coverage for Company clients on terms and at prices that are competitive and appropriate. Assists Company in managing all aspects of Company’s relationship with Company’s clients, including administration, marketing, customer service, and receivables. Assists Company in managing all aspects of Company’s appointments with carriers, including assisting with audits, memos and updates.

Primary Responsibilities:

• Provides mentorship, training and guidance to junior account managers and account assistants. Oversees their work and provides feedback to help them develop their skills and knowledge.
• Works with Department Manager to set team goals, monitor team performance, and implement process improvements to enhance team efficiency and effectiveness.
• Serves as escalation point for complex account issues and works cross-functionally to develop solutions.
• Reviews and approves work of junior team members on endorsements, renewals, audits, and other account servicing tasks.
• Leads or participates in special projects and initiatives to support key department and company objectives.
• Models exceptional client service and sets tone for building strong, consultative client relationships.
• Provides backup support and coverage for Department Manager as needed.
• Primarily responsible for personal and small market commercial lines.
• Prepare submissions for Company accounts, including for new/renewal business, market Company accounts as appropriate, and prepare and present proposals to Company accounts, including on-site meetings as appropriate.
• Prepare change requests for Company and Company accounts
• Review audits, policies and endorsements for accuracy.
• Initiate new account files in related agency management system.
• Invoice Company accounts (agency bill transactions)
• Assist Company and carriers with collections.
• Assist Company with carrier audits, including audit disputes.
• Prepare and implement marketing strategies, particularly with respect to upcoming expirations (within 120 days).
• Manage account cancellations as appropriate, including communicating with Company’s carriers and clients to address cancellations, ensure continuation of coverage, and mediate any issues or disputes related to cancellation.
• Manage carrier memos and process updates.
• Manage Company account requests, including requests for ID cards, evidence of property, certificates of insurance, binders, and policies and related documents.
• Evaluate Company accounts’ exposure and risk in determining appropriate markets for obtaining quotes.
• Use experience, expertise, judgment and discretion in selection of carriers for Company accounts.
• Obtains quotes for coverage, negotiates with carriers regarding coverage terms and interprets coverage for clients.
• Evaluate and recommend additional coverage to Company clients based on client needs.
• Manage Company accounts by, among other duties, keeping other team members fully informed of all important activities on Company accounts.
• Manage Company receivables, renewals/expirations, as appropriate.
• As appropriate, act as Company liaison with carriers and clients regarding complaints, claims, and grievances related to assigned accounts. Using experience, expertise, judgment and discretion, attempt to resolve complaints, claims, and grievances related to assigned accounts.
  
  

Performance Expectations:

• Service Company and clients in a manner to avoid potential exposure to E&O claims.
• Alert team members and Company executives of incidents that may require intervention.
• Be responsive to phone calls and e-mails.
• Be responsive to Company client requests (e.g. ID cards, certs, binders).
• Maintain current, consistent, detailed documentation on all client activity, phone conversations, and correspondence in EPIC.
• Prioritize workload and request assistance as necessary to reduce backlog.
• Participate with executives, senior management and other team members (departments/personnel) on special projects and on the formulation and implementation of Company policies and procedures, as needed.
• Keep current on rates, forms and coverage changes through bulletins, trade publications, seminars and other forms of continuing education.
• Participate in seminars and classes to continue development of qualifications, expertise and experience.
  
  

Qualifications

Minimum Qualifications/Requirements:

• Ability to be on-site at our Louisville, KY office.
• Minimum 10 years’ experience handling commercial lines accounts.
• Education requirement: High school diploma or equivalent is required, college degree preferred.
• Active DOI P&C License required.
• Knowledge of EPIC system or similar agency management system.
• Knowledge of commercial and personal insurance and products.
• Prior experience leading, supervising or mentoring others preferred
• Exceptional communication, interpersonal and relationship-building skills
• Demonstrated ability to motivate a team and foster a positive, collaborative work environment