Case Manager

• PTO: 120 hours annually
• Paid Holidays: 92 hours annually
• Insurance: Medical, dental, vision, life (employee coverage)
• Retirement: 403(b) with up to 5% employer match
• Other: Employee Assistance Program, paid training, education reimbursement

• Manage a caseload of women in the Agape program; meet regularly with guests and maintain accurate client records (digital and paper).
• Works alongside a team of Agape staff, volunteers and interns.
• Build trust-based relationships and guide guests toward resources that address the root causes of homelessness, including recovery, housing, employment, and spiritual care.
• Keep clear and timely documentation of shelter events, incident reports, attendance, medication logs, and mandatory reports.
• Maintain open, respectful communication with coworkers and guests.
• Support a clean, safe, and sober living environment; conduct urinalysis and breathalyzer testing as needed.
• Help prepare rooms for new guests, including cleaning and laundry duties.
• Oversee reception functions such as phone coverage, guest intake, security camera monitoring, greeting and verifying volunteers and/or providers and assist in with the intake process when needed.
• Facilitate group classes, prayer times, and Christian devotionals for guests.
• Attend required staff meetings and training sessions.
• Practice and model Gospel hospitality and maintain a calm, professional, and Christlike presence.
• Work with other staff to model transparent and supportive Christian relationships, which will serve as a leadership example for shelter guests. 
• Ensure compliance with standard operating procedures and emergency protocols.
• Uphold client confidentiality and follow Release of Information protocols.
• Train and support volunteers and interns as needed.
• Maintain and assist in managing and facilitating the class schedules.
• Assist with scheduling and participation in Genesis counseling groups.
• Other duties as assigned by the supervisor.
  
  

• One year of case management or similar experience preferred.
• Associate’s or Bachelor’s degree in Human Services; and/or lived experience strongly preferred and may be considered in place of a formal degree.
• A strong Christian faith and passion for serving Jesus and making the Gospel known through mercy ministry. 
• An active church/prayer life.
• Experience with the recovery community within our county.
• Understanding or lived experience related to homelessness, addiction, domestic violence, poverty, or recovery.
• High emotional intelligence with strong boundary-setting and self-reflection skills.
• Ability to remain calm and calm others  in crises or confrontational situations.
• Excellent interpersonal, verbal, and written communication skills.
• Cultural sensitivity and the ability to engage with diverse populations.
• Proficient in Microsoft Word, Excel, Gmail, and Google Calendar.
• Reliable and punctual; able to work on-site as scheduled. 
• Able to pass pre-employment criminal background checks.
• Agreement with Lighthouse Mission Ministries’ Statement of Faith and Lifestyle Commitment.
  
  

• Sitting: 40%, Standing: 30%, Walking: 30%.
• Lifting up to 30 lbs may be required.
• Potential exposure to illness and high-stress situations.

Salary : $20 - $25