Intake Specialist

PROGRAM: Intake Department

POSITION TITLE: Intake Specialist

REPORTS TO: Intake Coordinator

JOB TYPE: Full-Time

The Intake Specialist utilizes outstanding customer service, crisis intervention and clinical skills to stabilize a crisis to avoid more restrictive level of treatment. The Intake Specialist will diagnose and connect clients to appropriate services and ensure linkage (i.e. warm hand-off) to appropriate services both internally and externally.

RESPONSIBILITIES:

· Conducts crisis and intake interviews with new or re-admitted clients to gather necessary administrative information.

· Assists clients in completing registration paperwork.

· Completes brief intake assessment (including psychiatric, psychological history, medical and substance abuse history).

· Addresses psychiatric, medical and substance abuse crises through referral to Crisis Intervention Specialist and Medical Services Staff.

· Provide DSM-5 diagnoses and generates all recommendations.

· Case management and client record keeping; assures that documentation supports billed charges and necessity for each service.

· Enters administrative, assessment, and billing information into computerized database.

· Ensures failed activities are resolved daily.

· Runs reports and initiates corrective action as necessary to ensure accuracy and completeness of administrative functions.

· Assist clients and staff with questions regarding recommendations.

· Assist clients with obtaining insurance.

· Keeps current with trends and developments related to essential job competencies.

· Attend Mandatory Agency Meetings and Trainings when not in conflict with other full-time duties.

· This job description reflects the assignment of some essential functions of the job; however, nothing restricts management’s right to assign or re-assign duties and responsibilities to the job at any time.

· Computer competence using Microsoft Suite and various office equipment.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

· Master’s Degree in field of Social Work, Counseling, Marriage and Family therapy, Clinical Psychology, or a related field.

· A minimum of 1-3 years of experience in the behavioral health field.

· CPI Training preferred.

· Demonstrated knowledge of IL Administrative Rules 132, 140, and 2060.

· High degree of professionalism in dealing with diverse groups of people, including clients, staff, and others.

· Demonstrated ability to work collaboratively with other departments within TLOC.

· Ability to make appropriate, informed decisions.

· Ability to multi-task, complete a high volume of tasks and projects with little or no guidance.

· Well-developed organizational and time management skills.

· Effective verbal and written communication skills.

· Professional discretion and adherence to confidentiality.

· Must be culturally competent, empathetic, and able to interact and develop rapport with a diversified population.

Job Type: Full-time

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you have your Master's Degree (required)

Ability to Relocate:

• South Holland, IL 60473: Relocate before starting work (Required)

Work Location: In person