What are the responsibilities and job description for the Wellbeing Assistant Manager position at The Lodge at Blue Sky?
Join our team as the Wellbeing Assistant Manager and become one of the authors of our story. In this role, you will be responsible for supervising all Spa team members to ensure quality health and services to members and guests. You will also be responsible for scheduling all spa-related appointments, checking guests in and out, and assisting in all retail sales.
- Be attentive, friendly, helpful, and courteous to all guests, managers, and team members
- Handle guest complaints or problems immediately, ensuring guest satisfaction. Communicate all of the above to management to ensure communication to all necessary departments.
- Ensure the spa and fitness facilities are prepared for proper opening and closing each day
- Monitor and maintain the cleanliness and orderliness of the facilities including ensuring facility/amenities are in proper working order
- Must be the initial and complete source of information regarding what is available at the Spa and all procedures to ensure guest comfort (i.e., treatments, equipment, products, and retail items)
- Arrange all spa appointments for a la carte services/activities and packages, set up for wellness/fitness events and experiences
- Support Director of Wellbeing with all administrative functions of the Spa including but not limited to; using Spa software, maintaining inventory of supplies and retail, payroll reports, team trainings, answering telephones, making appointments, and daily operations
- Provide Spa tours as necessary
- Oversee efficiency of Spa operations at the Spa front desk via proper scheduling of appointments and staff
- Review/revise scheduling daily according to business demands
- Assist with billing for all Spa services and retail sales including preparing receipts
- Be thoroughly familiar with and provide instruction on Spa software
- Assist with inventories (receiving,inputting,counts) and cost control
- Assist in monitoring and evaluating spa employees
- Train Spa employees as necessary
- Other duties as assigned
REQUIRED QUALIFICATIONS
- Must be available weekends, holidays, etc.
- Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
- Must be able to multitask and prioritise departmental functions to meet deadlines.
- Maximise efforts towards productivity, identify problem areas and assist in implementing solutions
- Must be effective in handling problems, including anticipating, preventing, identifying , and solving problems as necessary
- Must be able to maintain the confidentiality of information
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as assigned
- Always maintain a friendly and warm demeanour
- Hygiene is key in this environment due to the proximity of working with the guests
- Medium work - Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull , or otherwise move objects.
PREFERRED QUALIFICATIONS
- Experience at a luxury hospitality property
- 1-year experience in a spa or related field preferred and appreciated
- 1-year retail experience appreciated
OUR PROPERTY
Situated on 3,500 acres of lush ranch land outside of Park City, Utah, The Lodge at Blue Sky invites guests to slow down and forge meaningful connections with the land, animals and people that call Blue Sky home.
The Lodge at Blue Sky believes that our mission to provide luxury with wild abandon to our guests can only be fulfilled by nurturing, valuing, and empowering our employees to be their best selves, and giving our best in return. Our employee culture sets itself apart from other luxury hotels in our genuine appreciation of and respect for our team members, and we are dedicated to providing the best employee experience possible for our team by pairing people with positions that both challenge and enrich them, as well as offering competitive
OUR STORY
At Auberge, we are passionate about our mission to be the best-loved manager of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives.
If you feel that our approach is aligned with your own passions and beliefs, then please share with us why you want to become part of our collection.
Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training
