Guest Experience Representative/Front Desk at Best Western Premier The Lodge on Lake Detroit

Seeking gracious sales and hospitality minded applicants for a year-round Front Desk position. Responsibilities include tasks such as greeting and interacting with guests, taking phone reservations, use of PMS & POS computers, checking guests in and out, and responding to guest questions and needs. This position may also cross train in some laundry, lobby bar and kitchen tasks.

Ideal candidates will possess strong communication skills and take pride in striving for excellence while providing legendary customer service. Additionally, team members will contribute to our We-Care culture. Our company motto is, "Service isn't a big thing; it's a million little things."

Shifts are typically from 7 am to 3 pm and 3 pm to 11 pm. Requires flexibility to work both weekdays and weekends. Also requires ability to multi-task, stand for prolonged periods, and lift up to 35 pounds. We welcome applications from those interested in part-time or full-time positions. The hourly starting wage ranges from $16 to $20, DOQ.

Some of the benefits include a flex plan, voluntary supplemental insurance options such as disability, life, dental coverage, etc.; Simple IRA retirement plan, paid time off (PTO), Minnesota Sick and Safe leave, and discounts at Best Western.

Best Western Premier The Lodge on Lake Detroit is an upscale, award-winning resort hotel featuring 54 rooms and suites, two meeting rooms, a day spa, a private beach, a lobby bar, a fitness room, and a pool area. Guests can enjoy an extensive complimentary full hot breakfast during their stay.

The hotel proudly holds a TripAdvisor 5-star ranking and has been rated #1 among all hotels in Minnesota by satisfied guests. It is recognized for its eco-friendly initiatives and has received the prestigious MK Guertin Award eight times, placing it in the top 1.5% of all Best Western hotels in North America. Additionally, J.D. Power awarded Best Western Premier hotels the title of #1 in Guest Satisfaction Among Upscale Hotel Chains.

Locally owned and operated by Holland Hospitality, the hotel is now in its family's fourth generation of providing excellence in hospitality.

To apply, please visit our website at www.hhlodging.com or come by to collect an application. No phone calls, please.

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Expected hours: 32 – 36 per week

Benefits:

• Dental insurance
• Employee discount
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Rotating weekends
• Weekends as needed

Work Location: In person

Salary : $16