Customer Experience and School Representative

Overview:

• Part Time: Approximately 20-30 hours a week, some event availability required (recruitment season, for example), potential for more hours in the future
• Schedule: Wednesday-Friday (hours vary), Saturday availability required 
• Starting Wages: $17/hour

Qualifications:

• Bachelor’s degree music, communications, marketing, or relevant experience
• Background in music performance and/or music education is preferred 
• Experience with orchestral string instruments is preferred (violin, viola, cello, bass)
• Retail/customer service experience required
• Basic computer skills (macOS, Google Suite: Gmail, Google Drive, etc.)
• Strong organizational skills, planning capabilities, and attention to detail
• Strong interpersonal skills and ability to solve problems 
• Able to work well in a team-oriented environment, personable nature
• Self-motivated and timely
• Valid driver’s license and good driving record
• Ability to drive shop-owned vehicles for several hours at a time
• Ability to comfortably navigate stairs and lift up to 50 pounds 

Position Description: 

• Customer Experience:
• Assist customers in a variety of capacities including but not limited to: new rentals, instrument selection, basic care instruction, rental instrument maintenance, and product information
• Answer phones in a pleasant and professional manner, taking appointments and answering/ directing questions
• Assist in maintaining shop Gmail inbox
• Assist in record keeping
• Understand and effectively communicate with customers on the products and services offered at The Loft Violin Shop
• Ensure a positive and friendly customer experience

• School Representative:
• Act as a point of contact for all orchestra teachers in your assigned school districts
• Visit each school within your assigned school districts as requested by the school teacher or a Loft customer for size exchanges, repair pickups, accessory deliveries, etc.
• Adequately prepare for your assigned school routes by preparing paperwork, organizing necessary pickups and drop offs, and preparing any requested instruments and accessories
• Professionally maintain regular communication with each of your districts’ teachers via email
• Understand and effectively communicate with teachers and students the products and services offered at The Loft Violin Shop
• Ensure a positive and friendly experience

• Outreach Events:
• Assist in off-site (and occasionally after hours) events including:
• School recruitment meetings/ fittings
• Instrument “petting zoos”

The Loft Violin Shop is a family owned orchestral string instrument shop, serving Central Ohio for over 45 years. We focus on orchestral instrument sales, rentals, and repairs. We are looking to add talented, passion-driven people to our team who align with our core values. This position will interact across the spectrum of services at The Loft including sales, customer service, and educational representation. The Loft is an Equal Opportunity Employer.