CASE MANAGER - FAMILY SERVICES

Description

The Lord’s Place is a dynamic, passion-driven social impact organization in Palm Beach County providing innovative, compassionate and effective services to homeless men, women and children in our community.  We are an organization committed to building an inclusive, varied workplace welcoming to people of all backgrounds. We have consistently ranked nationally as a Best Nonprofit to Work For, as a Best Place to Work in Florida, and nationally as an Inclusive Workplace.  

What makes us one of the best places to work, besides having mission-focused employees who live our core values?  

• Generous paid time off including vacation, sick leave, and holidays 
• Maternity/Paternity Leave 
• 401k with automatic 3% employer contribution 
• Exceptional benefits including health, dental, vision, life, short and long-term disability, supplemental insurances  
• Employee assistance 
• Tuition Reimbursement 
• Flexible work environment 
• And much, much more! 

We are seeking a Case Manager to join our team at our supportive housing for families.  The Case Manager provides comprehensive case management services for homeless families.  The incumbent will perform a variety of case management functions to include but not limited to the following:  resident qualifications for the West Palm Beach family housing program; individual assessment and problem identification; linking residents to needed services; service implementation and coordination with timely and thorough documentation; monitoring service delivery; resident advocacy; evaluation and follow-up.  The hours are generally 8:30 a.m. – 4:30 p.m. Monday – Friday.  The hours will vary, including some evening hours and some weekends.  Flexible schedules are allowed when working evenings or weekends. 

Responsibilities include:   

• Screen applicants for eligibility through telephone, office visit, written documentation or a combination of the latter. 
• Conduct intake and admits for perspective clients. 
• Work with families to develop individual family action plans. 
• Secure all the necessary documentation to verify family income from employment, entitlement programs and other sources. 
• Maintain documentation and case notes in resident file. 
• Provide appropriate referrals to GED classes, training programs, counseling, legal services, credit counseling or other community resources. 
• Follow up with referrals made and advocate on behalf of residents when appropriate. 
• Review basic budgeting skills with families and develop a realistic budget with short- and long-term budgeting goals.  This should include mandatory appointments with Consumer Credit Counseling Service. 
• Visit the family in their home weekly to review progress and work with the family on budgeting. 
• Keep accurate records of all residents and their children that attend Life Skills training, groups & therapy. 
• Collect data and gather statistics for HUD, APR, CMIS, Dashboard worksheets and FAA reports. 
• Attend weekly staffing with the Supervisor. 
• Keep current on resources available within the community by attending workshops, conferences and meetings as assigned by the Supervisor. 
• Utilize and update resident information on Service Point or another web-based database. 
• Prepare letters, memos and other documentation using Microsoft Word. 
• Perform additional duties as assigned by the Director of Family Services according to business needs.  

Staff are expected to integrate and adopt the principles of a Recovery Oriented System of Care in their delivery of services. Recovery-oriented services are:

• Strength-based approaches that promote hope
• Anchored in the community
• Person- and family-directed
• Supportive of multiple pathways toward recovery
• Based on family inclusion and peer culture, support, and leadership
• Individualized approaches that are holistic, culturally competent, and trauma informed
• Focused on the needs, safety, and resilience of the participants that we serve
• Approaches that encourage choice
• Grounded in partnership and transparency
• Focused on supporting people with creating a meaningful, fulfilling life in their community

Requirements

• Bachelor’s degree in social work, psychology or mental health counseling required.
• Minimum of one-year experience in the social work field preferred.
• Must be able to pass a level 2 DCF background screen.  
• Possess a Florida driver's license with a clean driving record.  
• Familiarity with local support groups and agencies that provide services preferred.
• Requires excellent verbal and communication skills.
• Excellent computer skills, including a working knowledge of Office 97 or higher required.
• Requires ability to operate business equipment used daily within the organization.
• Requires ability to learn and use whatever documentation system appropriate to their program, including electronic databases to document case notes.
• Requires completion of agency case management training within the first 90 days of employment.
• The ability to conduct numerous and frequent client intake assessments, action plans and referrals which may require sitting for long periods of time.

Salary : $43,000 - $45,000