Case Manager Family Services – F/T

We are seeking a Case Manager to join our team at our supportive housing for families. The Case Manager provides comprehensive case management services for homeless families. The incumbent will perform a variety of case management functions to include but not limited to the following: resident qualifications for the West Palm Beach family housing program; individual assessment and problem identification; linking residents to needed services; service implementation and coordination with timely and thorough documentation; monitoring service delivery; resident advocacy; evaluation and follow-up. The hours are generally 8:30 a.m. – 4:30 p.m. Monday – Friday. The hours will vary, including some evening hours and some weekends. Flexible schedules are allowed when working evenings or weekends.

Responsibilities include:

• Screen applicants for eligibility through telephone, office visits, written documentation, or a combination of the latter.
• Conduct intake and admits for prospective clients.
• Work with families to develop individual family action plans.
• Secure all the necessary documentation to verify family income from employment, entitlement programs, and other sources.
• Maintain documentation and case notes in resident files.
• Provide appropriate referrals to GED classes, training programs, counseling, legal services, credit counseling, or other community resources.
• Follow up with referrals made and advocate on behalf of residents when appropriate.
• Review basic budgeting skills with families and develop a realistic budget with short- and long-term budgeting goals. This should include mandatory appointments with the Consumer Credit Counseling Service.
• Visit the family in their home weekly to review progress and work with the family on budgeting.
• Keep accurate records of all residents and their children who attend Life Skills training, groups & therapy.
• Collect data and gather statistics for HUD, APR, CMIS, Dashboard worksheets, and FAA reports.
• Attend weekly staffing with the Supervisor.
• Keep current on resources available within the community by attending workshops, conferences, and meetings as assigned by the Supervisor.
• Utilize and update resident information on Service Point or another web-based database.
• Prepare letters, memos, and other documentation using Microsoft Word.
• Perform additional duties as assigned by the Director of Family Services according to business needs.

Staff are expected to integrate and adopt the principles of a Recovery Oriented System of Care in their delivery of services. Recovery-oriented services are:

• Strength-based approaches that promote hope
• Anchored in the community
• Person- and family-directed
• Supportive of multiple pathways toward recovery
• Based on family inclusion and peer culture, support, and leadership
• Individualized approaches that are holistic, culturally competent, and trauma-informed
• Focused on the needs, safety, and resilience of the participants that we serve
• Approaches that encourage choice
• Grounded in partnership and transparency
• Focused on supporting people with creating a meaningful, fulfilling life in their community

Requirements

• A bachelor’s degree in social work, psychology, or mental health counseling is required.
• A minimum of one year experience in the social work field is preferred.
• Must be able to pass a level 2 DCF background screen.
• Possess a Florida driver’s license with a clean driving record.
• Familiarity with local support groups and agencies that provide services preferred.
• Requires excellent verbal and communication skills.
• Excellent computer skills, including a working knowledge of Office 97 or higher required.
• Requires ability to operate business equipment used daily within the organization.
• Requires the ability to learn and use whatever documentation system appropriate to their program, including electronic databases to document case notes.
• Requires completion of agency case management training within the first 90 days of employment.
• The ability to conduct numerous and frequent client intake assessments, action plans, and referrals which may require sitting for long periods of time.