What are the responsibilities and job description for the Bell/Door Attendant position at The Loren at Lady Bird Lake?
Job Details
Description
About Us
Located at the heart of Lady Bird Lake and the Austin Skyline, The Loren Hotel at Lady Bird Lake, an internationally recognized luxury hotel, brings a sophisticated and understated level of luxury to Austin. Offering unrivaled views of Lady Bird Lake and the Austin skyline, The Loren provides discerning guests with the ultimate experience in luxury and Austin culture. Our modern hotel rooms, impeccable service, and exclusive amenities are the perfect complement to our indoor-outdoor environment, uniquely situated within Austin's most beloved green space.
Reporting to the Guest Services Leadership Team, the Bell & Door Attendant role is responsible for creating the first impression of The Loren for its guests. This position requires friendly, outgoing, and informed staff to ensure the guests receive exemplary service from the moment they touch the property to the moment they depart. The hourly rate for this position is $16/ hr plus gratuities.
Responsibilities
- Greet and escort guests to rooms.
- Open doors and assist guests/visitors entering and leaving the property.
- Operate the company vehicle to provide safe, reliable, and timely transportation for guests to and from various locations in Austin.
- Coordinate with the Guest Services team to efficiently manage transportation requests and schedules.
- Inform guests of property amenities, services, hours of operation, and local areas of interest and activities.
- Transport guest luggage to and from valet, guest rooms, and/or designated bell area.
- Assist with luggage storage and retrieval.
- Communicate parking procedures to guests/visitors.
- Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
- Communicate parking procedures to guests/visitors.
- Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to management.
- Perform other duties as assigned.
Benefits
- A generous paid time off policy allowing associates to accrue up to 120 hours per year of PTO.
- Holiday pay at time and a half for designated paid holidays outlined in our handbook
- Robust and affordable medical plans featuring zero-dollar copay deductibles and zero-dollar copay insurance options.
- Comprehensive dental, vision, and life insurance plans.
- 401(k) retirement savings plan with company matching contributions.
Qualifications
Qualifications
- Previous hotel experience preferred.
- Ability to embody and impart The Loren’s unique culture to guests and associates.
- Ability to maintain a friendly and engaging disposition.
- Ability to work flexible hours required.
Education
- High school or equivalent education preferred.
Physical Requirements
- Able to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
- Must be able to lift and carry up to 50lbs
- Must be able to stand at least 80%
- Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Salary : $16
