What are the responsibilities and job description for the Server AM position at The Loren at Lady Bird Lake?
Job Details
AM Server
About Us
At the cornerstone of Ladybird Lake and the Austin Skyline, the internationally recognized best in class Luxury Hotel Group, The Loren Hotel will bring a level of understated luxury and sophistication to Austin.
With its unparalleled views of Lady Bird Lake and the Austin skyline, The Loren invites discerning residents and guests to experience the ultimate in understated luxury and curated Austin culture. Our modern hotel rooms, impeccable service, and exclusive amenities offer the perfect complement to our indoor-outdoor environment, uniquely set within Austin’s most beloved green space.
Job Summary
The In Room Dining Server will provide exceptional service and cuisine experience to our hotel guests. They must ensure a pleasant guest experience with an attentive, efficient, calm and friendly demeanor.
This is a part-time position
Weekend and AM shift availability
Responsibilities:
- Consistently offer professional, friendly, and engaging service
- Assist guests regarding menu items in an informative and helpful way
- Have full knowledge of all beverage lists
- Deliver food and beverage in a timely and accurate manner
- Pick up orders efficiently from the kitchen
- Check outgoing orders for quality and accuracy of set up
- Have full knowledge of all menu items, garnishes, contents and preparation methods
- Follow outlet policies, procedures and service standards
- Follow all safety and sanitation policies when handling food and beverage
- Follow daily assigned employee shift side work
- Paces all In Room Dining order distribution and deliveries to our standards
- Monitor order/food pick-up/tray assembly/delivery time
- Assist inspecting hotel hallways/landings for In Room Dining equipment
- Maintain departmental requisitioned supplies properly stored and organized
- Follows hotels cleanliness guides
- Follows hotel uniform and grooming standards
- Complete floor walk for tray removal
- Answer guest calls, take orders, ring into POS system
Close checks in a timely manner
- Other duties as assigned
- Always maintain a warm and friendly demeanor
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
- Perform other duties as requested by leadership
- Perform any other job-related duties as assigned.
Qualifications, Education and Experience
Qualifications:
- MICROS/POS experience preferred
- Ability to work cohesively as part of a team
- Experience in luxury hotels or a related field preferred
- Must be able to communicate fluently in English for both written and verbal communications
- Proficiency with computer systems
Education and Experience Requirements
- High school or equivalent education required.
Policy and Service Responsibility
- Must adhere to all hotel loss prevention guidelines
Physical Requirements
- Able to perform the essential job functions consistent safely and successfully with the ADA, FMLA, and other federal, state and local standards, including meeting qualitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards.
- Must be able to lift and carry up to 25lbs
- Must be able to stand at least 80%
- Must be able to kneel, push, lifting and squat frequently
Salary : $10
