What are the responsibilities and job description for the IT Support & Asset Management Fellow position at The Los Angeles Rams?
We are looking for a dedicated, detail-oriented, and dependable IT Support & Asset Management Fellow to assist our Information Technology department. This fellowship offers a unique opportunity to gain hands-on experience in IT support and asset management. This role requires onsite presence at our two Woodland Hills office locations. If you are passionate about technology, we encourage you to apply!
Note: This is a 12-month fellowship with an opportunity to extend for an additional 12-months.
Key Responsibilities:
Note: This is a 12-month fellowship with an opportunity to extend for an additional 12-months.
Key Responsibilities:
- Manage and maintain IT ticket board, prioritizing and executing tickets daily
- Maintain service level on ticket response times
- Assist with Tier 1 IT support at both Woodland Hills office locations
- Conduct routine inspections of all IT assets, ensuring they meet usability standards.
- Participate in a monthly on-call rotation
- Ensure that office and data center environments are well-maintained and organized for optimal functionality
- Remove any outdated or unused technology from office spaces to maintain a clutter-free, productive environment.
Asset Management Responsibilities:
- Manage and track hardware assets using Jira ITAM, ensuring accurate and up-to-date records.
- Oversee software license management, ensuring compliance and proper tracking across multiple vendor platforms.
- Maintain and regularly update the office hardware inventory
- Keep an organized record of system and network-related inventory, ensuring all assets are properly documented and easily accessible.
Skills & Qualifications:
- Self-motivated, with a positive attitude and strong work ethic
- Excellent verbal and written communication skills
- Ability to organize and prioritize tasks
- Strong problem-solving skills and attention to detail
- Basic understanding of Azure Active Directory and Office 365 suite
- Understanding of network topology
- Experience installing and configuring Windows OS & Mac OS
- Understanding of Windows & Mac desktop in a network environment
- Install, upgrade, license & troubleshoot applications on Windows and Apple devices
Job Requirements:
- Bachelor's degree in information technology, computer science, or a related field preferred (or equivalent work experience).
- Previous work experience as an IT support specialist
- Must be available to work weekends and holidays during the football season (August to February).
- Physical ability to perform tasks such as kneeling, walking, reaching overhead, and lifting up to 40lbs. of equipment.
- This is an onsite role – remote work is not available.
Salary: Annual salary of $68,640.
The Los Angeles Rams are proud to be an Equal Opportunity Employer.
We strive to create a sense of belonging for all employees by fostering a culture of respect and inclusion, empowering everyone to be their true selves.
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Salary : $68,640
