Sr. Risk Manager

Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, Melrose/Wakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 15,000 dedicated employees and caregivers. Why Join Us? At Tufts Medicine - Lowell General Hospital and Saints Campus, we’re more than a health system – we’re a community of the brightest minds and the biggest hearts in healthcare. We combine academic innovation with compassion and community. If that excites you, then you belong with us at Lowell General Hospital and the Saints Campus. What We Offer Competitive salaries & benefits Medical, Dental and Vision benefits start day one 403(b) Retirement with company match Tuition Reimbursement Opportunities for career growth Free on-site parking Job Overview Responsible for developing, implementing and coordinating risk management activities, including the identification, evaluation and treatment of risk in the organization. Develops and manages a systematic process to identify, assess, and treat actual and potential exposures to loss. Supports the incident reporting system, evaluates trends and patterns in care and services and work closely with the medical staff, clinical, and administrative staff to reduce the risk of patient harm. Location: Lowell General Hospital - 295 Varnum Avenue - Lowell, MA - Lowell General Hospital Saints Campus - 1 Hospital Drive - Lowell, MA Hours: 40 hours - Monday thru Friday with rotating on-call schedule Minimum Qualifications 1. Bachelor’s degree in Law, Regulatory Affairs, Compliance, Nursing, Healthcare Administration or related field. 2. Five (5) years of clinical experience or risk management experience. Duties and Responsibilities The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned. 1. Proactively evaluates areas of organizational risk based on internal assessment and external benchmarking, and implements strategies, policies, and practices that promote patient safety. 2. Collaborates in reviewing events involving patient harm or significant deviation of standard procedures which could cause patient harm, and in conducting the harm analysis of such events. 3. Reviews and evaluates aggregate adverse event and claims data to identify high-risk activities, procedures and departments. 4. Compiles statistics on all areas of risk throughout the hospital to use in identifying, evaluating, eliminating or reducing incidents in high-risk areas. Creates meaningful reports and graphic presentations to assist managers and administrators in assessing the impact of patient safety practices on loss prevention. 5. Initiates the investigatory process and manages investigations related to adverse outcomes and events, including interviewing staff, reviewing medical records, assessing policies and procedures, and identifying best practices. 6. Initiates safety event huddles, leads the review of adverse events, facilitates root cause and other causal analyses, and works with clinical and administrative leaders in designing solutions to prevent future events. 7. Provides support to the Patient Care Assessment Program, including assisting in the review and analysis of adverse events by the Program’s committee. 8. Provides advice, consultation, and support to hospital administrative and clinical staff, departments, and committees on clinical, regulatory, legal, insurance, risk, and ethical issues. 9. Assists administrative, medical and departmental personnel in the development of policies and procedures that reflect risk management principles. 10. Conducts risk management orientation and continuing education programs for administrative and clinical staff to enhance awareness of their role in patient safety and risk reduction. 11. Collaborates with the patient and family liaisons to promote an environment that supports successful outcomes through timely response to issues and concerns. In collaboration with the patient liaisons, coordinates with department directors and managers and physicians to facilitate resolution of complaints and grievances. 12. Collaborates with the Office of General Counsel attorneys on legal matters when requested. 13. Collaborates with Office of General Counsel and Claims departments in order to review and evaluate claims and other data to identify high-risk activities, procedures, and departments. 14. Works with outside counsel to facilitate timely responses to requests for documents, records, testimony, or other materials. 15. Integrates information identified through risk management program with the credentialing and reappointment process. 16. Participates in regional, state, and national organizations directly concerned with risk management. 17. Provides risk management services to hospital and Physician Organization employees and other clinical and support staff after hours and on weekends and holidays via a rotating on-call schedule. 18. Complies with all applicable federal and state laws and regulations, the policies and procedures of hospital, and the standards of any relevant accrediting organization; participates actively in and abides by the Compliance standards and HIPPA Programs. About Lowell General For more than 125 years, Lowell General has served the Greater Lowell community with pride. We balance the first-rate care of a premier medical center with the warmth of a three-time Magnet®-recognized community hospital. As a member of our team, you’ll join over 3,000 dedicated care providers to offer complete, connected care, when and where patients need it most. Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 15,000 dedicated employees and caregivers. The health system came together in 2014 to leverage the experience of its member organizations and integrate their missions to together transform the ways that consumers engage with and experience their care.