In-Room Dining Attendant

Position: In-Room Dining Attendant

We are looking for an attentive and professional In-Room Dining Attendant to join our team and help deliver an exceptional experience to every guest.

Key Responsibilities:

• Greet guests with a friendly and professional demeanor, ensuring that all in-room dining experiences are smooth, pleasant, and personalized.
• Accurately deliver food and beverages to guest rooms according to the order specifications, ensuring that each item is correct, well-presented, and at the appropriate temperature.
• Set up the dining area in the room, including trays, table settings, linens, and condiments, in accordance with hotel standards.
• Address guest inquiries and special requests, including dietary preferences or any modifications to orders. Provide recommendations when appropriate and follow up to ensure satisfaction.
• Once guests have finished their meals, efficiently clear the room, removing dishes, trays, and any waste. Clean the dining area to maintain a tidy environment.
• Work closely with the kitchen and front-of-house teams to ensure orders are prepared and delivered on time. Communicate any guest feedback or special needs to relevant departments.
• If necessary, process guest payments for in-room dining orders, ensuring charges are accurate and recorded properly.
• Assist with restocking in-room dining items, such as linens, tableware, and condiments, ensuring everything is organized and readily available for future orders.
• Ensure that all food and beverage delivery equipment is properly cleaned and sanitized. Follow all health and safety regulations to maintain high standards of hygiene.
• Offer menu suggestions, including specials, drinks, or desserts, and ensure guests are aware of any seasonal or promotional offerings.

Skills & Qualifications:

• Friendly, professional, and approachable with the ability to anticipate and meet guest needs, ensuring a high level of satisfaction.
• Ability to accurately fulfill orders, ensuring all food and beverage items are prepared correctly and served according to guest preferences.
• Clear and effective communication with guests and team members to ensure smooth operations and excellent service.
• Ability to work in a fast-paced environment, managing multiple orders while ensuring timely and efficient delivery.
• Previous experience in room service, hospitality, or food and beverage service is preferred but not required.
• Ability to carry trays and lift items up to [X] pounds, and the physical stamina to walk and stand for long periods.
• Familiarity with the hotel’s menu and the ability to provide accurate information and make recommendations to guests.
• Must be available to work varying shifts, including evenings, weekends, and holidays, and demonstrate reliability and punctuality.